Medical Billing Customer Experience Team Lead | Cloud Campus (Remote) at arenaflex

Unlock a Rewarding Career in Medical Billing and Customer Experience

Are you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working with diverse stakeholders? If so, we invite you to join arenaflex as a Medical Billing Customer Experience Team Lead, where you'll play a vital role in shaping the future of healthcare billing and customer service.

About arenaflex

arenaflex is a leading provider of innovative digital business services, empowering organizations to streamline their operations and drive meaningful growth. With a global presence and a team of over 410,000 passionate individuals, we're committed to making a positive impact on our communities, clients, and the environment.

Benefits of Working with arenaflex

* Paid Training to help you excel in your role

• Competitive Wages and Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to recharge and pursue your passions
• Employee Wellness and Engagement Program to support your overall well-being
• Opportunities for Career Growth and Development in a dynamic and supportive environment

Job Summary

As a Medical Billing Customer Experience Team Lead, you'll be responsible for providing exceptional customer service and support to patients, insurance companies, and internal stakeholders. Your primary focus will be on denial management, pre-registration, authorization, and patient financial contact center functions, ensuring timely and accurate resolution of claims and billing inquiries.

Key Responsibilities

* Provide superior service and attention to detail in Pre-Reg, Auth, AR Denials, and Patient Financial Contact Center functions

• Support the execution and achievement of functional areas and company goals, collaborating with internal departments to resolve issues and improve processes
• Serve as a primary contact for internal and external customer inquiries, including contacting insurance companies and addressing patient inquiries
• Utilize software and company systems to source, obtain, process, audit, and analyze standard data reporting and presenting
• Organize and execute tasks and activities with urgency and in accordance with managers' delegated assignments
• Resolve issues related to Auth/Pre-Reg, AR Denials, patient and billing inquiries, seeking leadership guidance for non-routine inquiries or escalated concerns
• Deliver excellent customer service to patients and insurance representatives

Qualifications

* Bachelor's degree with a minimum of 4 years of experience in denial management/AR Collection, Pre-Reg, Auth for US Healthcare process. EPIC experience is preferred.

• Proficiency in EPIC software
• Knowledge of Denial Management, Pre-Reg, Auth, and PFCC
• Understanding of common healthcare industry terminology, practices, and procedures regarding billing and reimbursement
• Familiarity with Government/Commercial payers reimbursement
• Excellent oral and written communication skills
• Ability to use a Windows-based computer system and common business software found in Microsoft Suite (Excel, PowerPoint, Outlook, etc.)
• Capacity to work independently to effectively and efficiently perform assigned duties
• Commitment to maintaining a high level of ethics, courtesy, and professionalism
• Ability to multi-task, establish, and meet deadlines
• Typing/data entry at a minimum of 40 wpm

Join the arenaflex Family

At arenaflex, we're dedicated to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance.

Apply Now

Don't miss out on this exciting opportunity to join arenaflex as a Medical Billing Customer Experience Team Lead. Apply now and take the first step towards a rewarding career in medical billing and customer experience. Apply To This Job Apply for this job