Experienced Full Stack Customer Solutions Architect – Cloud and Data Application Development

At arenaflex, we're on a mission to revolutionize the way businesses approach data management and cloud adoption. As a pioneer in the tech industry, we've built a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking, and we're looking for a talented and customer-centric individual to join our team as a Customer Solutions Architect.

About arenaflex

arenaflex is a leading financial institution that's been at the forefront of innovation in the tech industry. We've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. We're now exploring how to bring some of these tools to market as enterprise B2B software solutions, and we're looking for individuals who share our passion for innovation and customer satisfaction.

Role Overview

As a Customer Solutions Architect, you'll be responsible for partnering with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals to deliver tailored solutions that meet their needs. You'll need to be technically capable and credible in your own right, as well as effective in shaping the customer and solutions-focused skills of your team. We're looking for individuals who love learning and introducing new technology to help colleagues and customers adopt and embrace new technology.

Key Responsibilities

* Cultivate trust and build relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.

• Effectively advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience.
• Manage relevant customer activity, identify risk and growth opportunities, and partner with internal teams to mitigate risks or close opportunities.
• Build and manage key processes, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc.
• Serve as a knowledge resource and escalation point for coworkers and customers.
• Autonomously work through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
• Lead cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement.
• Lead high customer satisfaction through the use of data and proactive solutions.
• Productively challenge the status quo with clarity, identifying and proposing different approaches and solutions.
• Conduct periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.
• Develop and maintain technical support procedures and policies.
• Build credibility and trust within the team and with our business customers and stakeholders.
• Drive architecture/design reviews for our customers focused on business requirements, and as needed, design, plan, and manage architectural projects.
• Analyze, define, and document requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs.
• Work with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.
• Stay current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop.

Essential Qualifications

* Bachelor's degree or military experience

• At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context
• At least 3 years of experience working with cross-functional teams
• At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL)
• At least 2 years of experience with design, implementation, or consulting experience of distributed applications

Preferred Qualifications

* Master's Degree in Computer Science, Engineering, Information Technology

• High level of comfort communicating effectively across internal and external organizations
• History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
• 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale
• 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions

What We Offer

* Competitive salary: $170,700 - $194,800 per year

• Comprehensive benefits package, including health, financial, and other benefits that support your total well-being
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated and customer-centric individual who is passionate about innovation and technology, we encourage you to apply for this exciting opportunity. Please submit your application today, and don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Apply To This Job

About arenaflex's Commitment to Diversity and Inclusion

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. We believe that a diverse and inclusive work environment is essential to driving innovation and delivering exceptional results. We welcome applications from qualified candidates of all backgrounds, and we're committed to creating a workplace that's inclusive and respectful of all employees.

Accommodations for Applicants with Disabilities

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact arenaflex Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Technical Support or Questions About arenaflex's Recruiting Process

For technical support or questions about arenaflex's recruiting process, please send an email to [email protected].

arenaflex's Commitment to Compliance

arenaflex does not provide, endorse, nor guarantee and is not liable for third-party products, services, educational tools, or other information available through this site. arenaflex is made up of several different entities, and please note that any position posted in Canada is for arenaflex Canada, any position posted in the United Kingdom is for arenaflex Europe, and any position posted in the Philippines is for arenaflex Philippines Service Corp. Apply for this job