Experienced Manager, Customer Relationship Management & Data Systems – Strategic Systems Thinker and Product/Service Development Leader

About arenaflex

arenaflex is a leading innovator in the industry, dedicated to empowering every person and organization on the planet to achieve more. Our mission is to cultivate an inclusive work environment where everyone can thrive, and our values of respect, integrity, and accountability guide our actions every day. As a seasoned leader, you will be a pivotal figure in shaping the direction and success of our startup initiatives, driving strategy and business impact in a dynamic environment.

Job Summary

We are seeking an experienced Manager, Customer Relationship Management & Data Systems to join our team at arenaflex. As a strategic systems thinker and product/service development leader, you will be responsible for understanding and documenting the entire Customer Relationship Management and adjacent systems workflow & architecture, identifying specific solutions opportunities to drive improvements that increase scalability, and developing a strategy and roadmap to serve stakeholder needs and improve our CRM & data architecture and workflows. If you have a proven track record in driving strategy and business impact in a dynamic environment, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Manager, Customer Relationship Management & Data Systems, you will be responsible for:

Strategic Systems Thinker:

+ Understand and document the entire Customer Relationship Management and adjacent systems workflow & architecture. + Understand stakeholder asks and their proposed solutions and discern their underlying need. + Identify specific solutions opportunities to drive improvements that increase scalability. + Develop strategy and roadmap to serve stakeholder needs and improve our CRM & data architecture and workflows.

Product/Service Development:

+ Develop and maintain Objectives and Key Results, project plans, schedules, and status updates that effectively engage stakeholders and executives. + Perform data/system investigation and implementation work. + Collaborate with the Data infrastructure team to ensure quality, reliable and compliant CRM and data system.

Executive Partnership & Communication:

+ Forge trusted partnerships with stakeholders across various departments, from Marketing to Sales/Support to Product. + Communicate roadmap, strategic decisions, and results to diverse audiences, ranging from team members to executives influence investment and progress. + Drive to collaborate and coordinate across teams and perspectives to ensure alignment on product management and release, including tradeoffs, adjustments, and improvements as feasible.

Qualifications

To be successful in this role, you will need to possess the following qualifications:

Required Qualifications:

+ Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development + OR equivalent experience. + 4+ years people management experience. + 3+ years experience managing cross-functional and/or cross-team projects.

Other Requirements:

+ Ability to meet arenaflex, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: - arenaflex Cloud Background Check: This position will be required to pass the arenaflex Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

+ Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis, or product development + OR equivalent experience. + 4+ years people management experience. + 3+ years experience managing cross-functional and/or cross-team projects in a global organization of 500+ employees + 2+ years of experience in managing a CRM or equivalent internal tools

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong strategic thinking and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to collaborate and coordinate across teams and perspectives
• Strong project management skills, including experience with Objectives and Key Results, project plans, schedules, and status updates
• Experience with data/system investigation and implementation work
• Ability to meet arenaflex, customer and/or government security screening requirements

Career Growth Opportunities and Learning Benefits

As a Manager, Customer Relationship Management & Data Systems at arenaflex, you will have the opportunity to:

• Develop and implement strategic plans to drive business impact and improve our CRM & data architecture and workflows
• Collaborate with cross-functional teams to ensure alignment on product management and release
• Communicate roadmap, strategic decisions, and results to diverse audiences
• Drive to collaborate and coordinate across teams and perspectives to ensure alignment on product management and release
• Participate in ongoing learning and development opportunities to enhance your skills and competencies

Work Environment and Company Culture

arenaflex is committed to cultivating an inclusive work environment where everyone can thrive. Our values of respect, integrity, and accountability guide our actions every day, and we strive to create a culture of inclusion where everyone can contribute and grow. As a Manager, Customer Relationship Management & Data Systems, you will be part of a dynamic team that is passionate about driving business impact and improving our CRM & data architecture and workflows.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and a range of benefits and perks, including:

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a seasoned leader with a proven track record in driving strategy and business impact in a dynamic environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact us at [insert contact information]. Apply for this job