Experienced Full Stack Customer Service Representative – Health Insurance Coverage Support
Are you passionate about delivering exceptional customer experiences and helping others navigate complex health insurance coverage options? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex's team of dedicated Customer Service Representatives, serving Maryland residents seeking health insurance coverage.
About arenaflex
arenaflex is a leading provider of innovative solutions in the health insurance industry. Our mission is to empower individuals and families to make informed decisions about their health coverage, ensuring they receive the best possible care. We're committed to fostering a culture of excellence, where our team members can grow, learn, and thrive.
Job Summary
As a Customer Service Representative at arenaflex, you'll play a vital role in providing exceptional support to Maryland residents seeking health insurance coverage. You'll be responsible for answering inbound phone calls, updating customer and account information, and utilizing multiple database applications to provide accurate and timely solutions. If you're passionate about delivering outstanding customer experiences and have a strong background in healthcare-related customer service, we encourage you to apply.
Responsibilities
* Answer inbound phone calls to provide information and assistance regarding health care insurance options
- Update customer and account information as needed
- Update case records and notate purpose of call
- Utilize multiple database applications as resources
- Be open to feedback for continuous improvement and growth
- Respond to general customer inquiries
- Strive to meet performance metrics for continued professional growth opportunities
Requirements
* High school diploma or equivalent; college attendance/degree is preferred
- Strong verbal and written communication skills
- Minimum 1 year of Call Center experience
- Minimum of 1 year of healthcare experience
- Computer proficiency
- Ability to learn and understand health insurance policy and terminology to provide the best solution to customers seeking assistance
- Strong interpersonal skills and the ability to engage and interact well with consumers and coworkers
- Ability to problem solve, prioritize, and multi-task (utilize multiple computer applications while talking to a consumer)
- Must be flexible, reliable, and available for occasional overtime as needed
- Must be able to pass required skill and knowledge assessment tests
- Able to commit to 3 weeks of class training without missing any time from work (days of training)
- Able to commit to 4 weeks of supervised call taking (nesting) without missing any time from work
Preferred Qualifications
* Experience with health insurance policy and terminology
- Knowledge of healthcare-related software applications
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
Work Environment and Culture
* Remote work arrangement with flexible scheduling
- Collaborative and supportive team environment
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including dental insurance, health insurance, vision insurance, and work-from-home flexibility
Compensation and Benefits
* Competitive hourly rate: $16.63 per hour
- Referral bonus: Refer a friend and receive $50 after they work 90 days
- Comprehensive benefits package, including dental insurance, health insurance, vision insurance, and work-from-home flexibility
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about delivering exceptional customer experiences and have a strong background in healthcare-related customer service, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. Apply for this job