Experienced Full Stack Data Entry Specialist – Web & Cloud Application Development

At arenaflex, we're shaping the destiny of worldwide entertainment because we trust there is a better manner to observe. Our individuals want our help once in a while, and that's where our international customer service (CS) corporation focuses: supplying exquisite interactions for our subscribers round the sector. Our goal is excellence, simplicity, and getting our individuals back to streaming.

About arenaflex

arenaflex is a global entertainment company that produces and distributes original content worldwide. We're committed to delivering exceptional customer experiences through our innovative products and services. Our team is passionate about creating a culture of excellence, simplicity, and innovation, and we're looking for talented individuals to join us on this journey.

Job Summary

We're seeking an experienced Full Stack Data Entry Specialist to join our Latham CS mastering & improvement (L&D) group in Alphaville. This role will work closely with our outsourced call centers to develop and implement effective learning programs that drive business results. As a Full Stack Data Entry Specialist, you'll be responsible for designing, developing, and delivering learning solutions that meet the needs of our customers and employees.

Key Responsibilities

* Program management: Outline, document, and preserve the scope of all local L&D tasks. Create, manage, and preserve task plans. Develop a trusting partnership with the outsourced call center partners in the region and be a valuable point of contact for all trainers in these outsourced facilities, responsible for successful education rollouts and launches.

• Learning content development/educational design: Using a variety of inputs, perform gap analysis for performance and education opportunities, or improvements to identify local and global curriculum needs for tool-based technical and behavioral soft skills. Prioritize the importance of identified gaps, document and present strategies, findings, and recommendations to address performance gaps.
• Studies content and/or collaborate with subject matter experts (SMEs) and other cross-functional stakeholders to develop regular and accurate locally and globally valid training curriculum. Expand solutions (e.g., instructor-led, digital, e-learning, blended, etc.) that offer applicable, hard, and efficient learning experiences. Develop essential course collateral including facilitator and learner materials, presentation media, task aids, and knowledge checks. Finalize materials through reviews, pilot tests, etc., and be able to measure and show the effect of these training programs.
• Facilitation: Provide learning material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. Run train-the-trainer programs for call center trainers. Educate and develop call center leaders to co-facilitate the delivery of learning materials.
• Dealer management and relationship building: Partner with the education and operational teams of our outsourced call center providers in the region and contribute to the overall performance of the CS business. Guide these teams to achieve success with the right path, support, and tasks. Be able to build and drive L&D governance for the companies: data analysis, dealer support team shape, intake framework, evaluation framework, etc.
• Stakeholder management: Build and foster strong partnerships with regional CS colleagues at arenaflex and be an effective voice of the local L&D team. Be an active partner to the overall CS business by participating on learning opportunities, priorities, and impact. Collaborate with other business leaders and transform operational opportunities into L&D opportunities.

Essential Qualifications

* 3+ years of experience designing soft skills and tool-based learning solutions, including onboarding programs focused across a range of levels call center agents, senior call center managers, rising leaders, and senior leader audiences.

• Enjoy designing and facilitating learning experiences that range from a 15-minute learning to multi-week classroom programs.
• Experience creating learning's, working with LMSs, and virtual learning strategies and tools is highly desired.
• Stable facilitation experience in various teacher-led programs for various audiences and training skills.
• Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and being attentive to detail.
• Enjoy working in a fast-paced, outcomes-oriented, data-driven environment.
• High level of independence and ability to work and manage own time efficiently.
• Bachelor's degree in instructional design or a related field, Master's degree a plus.

Preferred Qualifications

* Fluent in Portuguese and English. Spanish is a plus.

• Experience working in a cross-cultural global environment is a plus.
• Enjoy content/knowledge management is a plus.
• Enjoy designing education curriculum for service, retail, or call center managers/leaders is a plus.
• Enjoy with innovative facilitation tools is a plus.

Work Environment and Company Culture

At arenaflex, we're committed to creating a culture of excellence, simplicity, and innovation. We believe in empowering our employees to take ownership of their work and to make a meaningful impact on our business. Our team is passionate about delivering exceptional customer experiences and is dedicated to making arenaflex a great place to work.

Compensation and Benefits

arenaflex offers a competitive salary and benefits package, including:

• A comprehensive health insurance plan
• A 401(k) retirement savings plan
• Paid time off and holidays
• Opportunities for professional growth and development
• A dynamic and supportive work environment

How to Apply

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply To This Job

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now! Apply for this job