Experienced Customer Support/Data Entry Specialist – Remote Opportunity at arenaflex

Join a culture of excellence and collaboration at arenaflex, a leading provider of innovative solutions in the healthcare industry. We are seeking an experienced Customer Support/Data Entry Specialist to join our remote team, where you will play a vital role in delivering exceptional customer experiences and driving business success.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that is dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators. Our team is passionate about making a difference in the lives of patients and healthcare professionals, and we are committed to fostering a culture of excellence, collaboration, and innovation.

Job Summary

As a Customer Support/Data Entry Specialist at arenaflex, you will be responsible for handling inbound and outbound customer service inquiries, reviewing and assessing incoming referrals, and creating patient records in our database system. You will work closely with our operational program leadership to ensure that customer needs are met, and that our quality, production, and turnaround standards are met.

Key Responsibilities

* Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners, and resolve problems in a timely manner.

• Create and/or edit patient records in our database system by entering demographics, insurance information, and prescription from incoming referrals.
• Initiate outbound telephone calls to patients for various reasons, such as to collect additional information to complete a benefit investigation, or to explain the outcome of the benefit investigation conducted by the Reimbursement Specialist.
• Make outreach to prescribers via phone, facsimile, or mail to request additional information needed for the completion of a benefit investigation, provide the benefit outcome, or inform them in the event that the patient is not being responsive to telephone calls or mailed letters.
• Attach incoming facsimile images to a new or existing patient record.
• Identify and escalate concerns received from patients, prescribers, partners, or insurance companies so that corrective action can be pursued accordingly.
• Generate letters and brochures for patients, prescribers, or partners.
• Document the outcome of all interactions associated with the patient record into the database system.
• Adhere to the quality, production, and turnaround standards associated with the assigned program.
• Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP).

Qualifications

* High school diploma or equivalent

• One or more years of experience in a highly skilled and fast-paced call center environment, preferably in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs.
• Knowledge of medical terminology is preferred but not required.
• Detail-oriented, good analytical skills, verbal and written communication skills, with demonstrated ability to communicate with others at all levels.
• Ability to multi-task, independently prioritize, and meet deadlines in a high call volume environment.
• Excellent interpersonal and customer service skills with a focus on customer satisfaction.
• Ability and initiative to work independently or as a team member.
• Ability to problem-solve.
• Committed to high standards and accountability.
• Ability to type at least 35 words per minute.
• Ability to adapt to a dynamic work environment.
• Ability to learn quickly.
• General computer knowledge, including proficiency in Microsoft Office applications.

Work Environment

* The work environment is usually moderate, with occasional overtime required.

• Must be flexible on schedule and hours.
• Overtime may be required from time to time.
• Must be willing to work weekends if required to meet company demands.

Benefits

* Competitive compensation package

• Opportunity to grow your career in a dynamic and forward-thinking organization
• Collaborative and supportive work environment
• Comprehensive training and development programs
• Recognition and rewards for outstanding performance
• Flexible scheduling and work-life balance

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to submit your application today. Please visit our website to learn more about this opportunity and to apply.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

Contact Us

If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you. ---

About arenaflex

arenaflex is a leading provider of innovative solutions in the healthcare industry. Our team is passionate about making a difference in the lives of patients and healthcare professionals, and we are committed to fostering a culture of excellence, collaboration, and innovation.

Our Mission

Our mission is to support the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators. We are dedicated to delivering exceptional customer experiences and driving business success.

Our Values

* Excellence: We strive for excellence in everything we do.

• Collaboration: We work together to achieve our goals.
• Innovation: We are committed to innovation and continuous improvement.
• Customer Focus: We are dedicated to delivering exceptional customer experiences.
• Integrity: We operate with integrity and transparency.

Join Our Team

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to join our team. We offer a competitive compensation package, comprehensive training and development programs, and a collaborative and supportive work environment. Apply today to learn more about this opportunity. Apply for this job