Experienced Customer Success Consultant – Remote Opportunity with arenaflex
At arenaflex, we're committed to delivering exceptional customer experiences that drive business growth and success. As a dedicated Customer Success Consultant, you'll play a vital role in ensuring our customers receive the best possible support, enabling them to thrive in their business endeavors. This is an exciting remote opportunity with an immediate start, offering a competitive salary and a chance to grow your career in a dynamic and inclusive environment.
About arenaflex
arenaflex is a leading business-to-business organization that connects with customers of all sizes to offer innovative products and services. Our world-class sales and sales support teams work tirelessly to understand our customers' unique needs, leveraging best-in-class sales tools and technology to find the best solutions. We're constantly pushing the boundaries of what's possible, investing in our skills and career growth, and exploring new opportunities for success.
What You'll Be Doing
As a Customer Success Consultant, you'll be responsible for:
- Resolving customer inquiries related to service/non-selling issues, ensuring successful resolution and a positive customer experience, allowing Account Managers/Executives to focus on selling.
- Onboarding customers in partnership with Account Managers to ensure a smooth onboarding process for commercial contract accounts and new program implementations.
- Determining the root cause of issues, including delivery, website updates, credit/billing, order quotes, product/stock, returns, and vendor inquiries.
- Assisting in facilitating installations, relevant communications with updates to customers and Account Managers/Executives.
- Recording and reporting on issues resolved, responsible for tracking all activity handled in Salesforce for each account and submitting reports to their manager.
- Educating end-users to leverage self-service options and/or customer service when feasible.
- Implementing or facilitating improvements to procedures, services, or products, as well as developing new ideas, methods, techniques, services, and products.
What You Bring to the Table
To succeed in this role, you'll need:
- The ability to interface with customers at Manager, Director, or VP levels, demonstrating strong business acumen.
- The ability to manage a demanding and unpredictable workload with efficiency and poise, resolving issues, attempting to remedy uncontrollable issues, and running a full-circle solution for internal and external customers.
- Strong knowledge of Business Essentials, including facility and breakroom, technology products, business furniture, print and promotional products.
- The ability to function independently with minimal daily supervision.
What's Needed – Basic Qualifications
To be considered for this role, you'll need:
- A High School Diploma or GED.
- 2+ years of business experience.
- 6+ months of experience using Microsoft Office.
What's Needed – Preferred Qualifications
While not required, a Bachelor's degree is preferred.
What We Offer
At arenaflex, we're committed to creating an inclusive culture that values diversity, equity, and inclusion.
We offer
- An inclusive culture with associate-led Business Resource Groups.
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
About Us
arenaflex is an Equal Opportunity Employer who values the diversity of our people, products, and services. We're committed to creating a workplace that's inclusive, supportive, and empowering, where everyone can thrive and reach their full potential.
Your Future Starts Here
Don't miss out on this exciting opportunity to join arenaflex as a Customer Success Consultant. We're looking forward to hearing from you and exploring how you can contribute to our mission of delivering exceptional customer experiences. Apply now and take the first step towards a rewarding career with arenaflex! Apply To This Job Apply for this job