Job Title: Experienced Customer Service Representative Associate - Remote Customer Support
Job Description:
About arenaflex
At arenaflex, we're dedicated to delivering exceptional care and services to millions of people worldwide. Our mission is to empower individuals to live healthier lives by connecting them with the care, pharmacy benefits, data, and resources they need to thrive. As a global organization, we're committed to advancing health equity and creating a culture that values diversity, inclusion, and innovation.Join Our Team
We're seeking an experienced Customer Service Representative Associate to join our remote team. As a key member of our customer support team, you'll play a vital role in delivering exceptional service to our patients, providers, and medical staff. If you're passionate about making a difference in people's lives and have a knack for providing top-notch customer service, we want to hear from you!Key Responsibilities
As a Customer Service Representative Associate, you'll be responsible for:- Receiving and processing inbound calls from patients, providers, and medical staff in a call center environment under supervision.
- Executing outbound calls or electronic tasks to assist with providing medical-related services.
- Assisting callers with appointment scheduling, prescription refills, facility locations, and lab results.
- Resolving routine to complex issues in a timely and professional manner.
- Documenting all calls with 100% accuracy and adhering to phone scripting and relaying information telephonically with 95% accuracy.
- Performing critical/emergency tasks according to department policy with 100% accuracy.
Working with arenaflex
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our remote team is a dynamic and supportive group of individuals who are passionate about delivering exceptional service. We offer a comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role.Requirements
To be successful in this role, you'll need:- A high school diploma or equivalent work experience.
- To be at least 18 years of age.
- One year of customer service experience with analyzing and solving customer problems.
- Six months of experience working in a call center environment.
- Basic proficiency with Windows PC applications, including the ability to learn new and complex computer system applications.
- Flexibility to work a full-time variable schedule, including days, evenings, nights, and weekends, including holidays to support our 24/7 business operations.
Preferred Qualifications
While not required, we prefer candidates with:- One year of experience working in a healthcare environment in a call center or front desk position.
- Knowledge of insurance products.
Telecommuting Requirements
As a remote employee, you'll need to:- Reside within a reasonable distance from arenaflex's office in Las Vegas, NV.
- Have a dedicated work area established that is separated from other living areas and provides information privacy.
- Be able to receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills
To succeed in this role, you'll need to possess:- Excellent oral and written communication skills.
- The ability to demonstrate customer service and friendly telephone etiquette.
- Listening, critical thinking, decision-making, telephone, customer service, and problem-solving skills.
Compensation and Benefits
arenaflex offers a competitive salary and a comprehensive benefits package, including:- A competitive hourly rate of $16.00 to $23.94 per hour (Nevada Residents Only).
- A comprehensive benefits package, including medical, dental, and vision coverage.
- Incentive and recognition programs.
- Equity stock purchase and 401(k) contribution.
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer:- A comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role.
- Opportunities for career advancement and professional development.
- A supportive and inclusive work environment that values diversity and inclusion.