Experienced Customer Service Consultant - Work from Home

Join arenaflex, a leader in innovative customer experiences, and embark on a rewarding career as a Customer Service Consultant. Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced sales environment? Do you have a knack for building rapport with people and understanding their needs? If so, we invite you to join arenaflex, a pioneer in disrupting the auto industry with our honest, transparent, and high-integrity approach. As a Customer Service Consultant, you will be the vital link between our customers' at-home and in-store experiences, providing a seamless and simple process that sets us apart from the rest.

About arenaflex

arenaflex has revolutionized the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. Our innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences, and we're committed to helping every associate grow their career and achieve their best, at work and in their community.

What You'll Do

As a Customer Service Consultant, you will:

• Connect with inbound customers online and over the phone to understand their needs and preferences
• Use your knowledge of arenaflex's inventory to guide customers towards vehicles that meet their needs
• Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
• Mentor others as your skillset expands
• Achieve sales targets while providing an iconic customer experience
• Acquire the Automotive Sales Persons License in specific states, which may require testing and travel as some states request physical presence to apply for the license

What You'll Get

* An hourly rate of $18.00 - $26.70

• The opportunity to earn a performance-based sales incentive in addition to your hourly rate
• A comprehensive benefits package, including paid sick, vacation, and holiday time
• The chance to work in a high-energy sales environment where you'll work as a team to meet goals
• Opportunities for career growth and advancement, including mentorship and leadership development
• A dynamic and supportive work environment that values diversity and inclusion

What We're Looking For

* Sales and customer service experience, preferably in retail

• The ability to thrive in a fast-paced sales environment
• Good listening skills and a strong customer focus
• A high level of self-motivation to achieve performance goals
• Strong written and verbal communication skills
• The ability to learn and master new technologies, with strong computer skills
• Open availability for shifts that may include nights, weekends, and holidays
• The ability to shift schedules two times per year according to the needs of the business
• A hybrid role with a requirement for working on site one day per week
• The ability to meet minimum technology requirements, including type of internet service and speed of internet service
• Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location

Why Join arenaflex?

* We're a leader in innovative customer experiences, with a commitment to delivering exceptional service and building strong relationships with our customers

• We offer a dynamic and supportive work environment that values diversity and inclusion
• We provide opportunities for career growth and advancement, including mentorship and leadership development
• We're committed to helping every associate grow their career and achieve their best, at work and in their community
• We're recognized for our commitment to training and diversity, and we're one of the FORTUNE 100 Best Companies to Work For

How to Apply

If you believe you have what it takes to join our team and deliver exceptional customer experiences, submit your application without delay. We're keen to hear from talented candidates like you. Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, arenaflex will consider reasonable accommodation to complete the arenaflex Job Application. Apply for this job