Experienced Customer Service Associate - Remote Opportunity with arenaflex

Are you a customer service enthusiast looking for a remote job that offers a fun and engaging work environment, opportunities for career growth, and a competitive salary? Do you want to join a company that values innovation, compassion, and exceptional customer experience? Look no further than arenaflex, a leading partner in customer experience solutions.

About arenaflex

arenaflex is a dynamic and fast-growing company that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry, and when they couldn't find a customer service partner that was as innovative as they were, they built it. We believe that customer care can be a strategic role in growing a business, and we're passionate about empowering our customers to delight their customers.

Job Summary

As a Customer Service Associate at arenaflex, you will be responsible for responding to customers through various channels, including email, chat, phone, text, and social media. You will create memorable service interactions, demonstrate strong written and verbal communication skills, and build a strong understanding of our assigned brand's products, procedures, and resolutions. You will work collaboratively with team members to offer encouragement, provide answers, and present customer insights and trends.

Key Responsibilities

* Respond to customers through various channels, including email, chat, phone, text, and social media

• Create memorable service interactions that exceed customer expectations
• Demonstrate strong written and verbal communication skills in alignment with arenaflex and brand voice
• Build a strong understanding of our assigned brand's products, procedures, and resolutions
• Work collaboratively with team members to offer encouragement, provide answers, and present customer insights and trends
• Utilize multiple systems and resources to find solutions to customer problems
• Adhere to a set schedule and be productive independently
• Meet or exceed schedule adherence requirements (85% or higher)

Ideal Candidate

* Passionate about beauty and willing to make product recommendations via a consultative approach

• Compassionate, detail-oriented, friendly, open-minded, and eager to help people
• Able to learn and adapt to changing software (tech-savvy is a must)
• Excellent at communication - both written and verbal
• Able to adhere to a set schedule and be productive independently
• Ability to utilize multiple systems and resources to find solutions to customer problems
• Ability to adhere to strict schedule adherence (not just attendance, this includes limited unscheduled breaks, returning from scheduled breaks/lunches on time, adhering to expected handle time for calls once ramped)

Availability

* Full-time positions available

• Open availability preferred, may include weekdays, weekends, nights, and holidays
• HQ is located in Columbus, Ohio
• All candidates hired will spend the first few weeks after completing training working emails and chats
• The job will require 85% or higher schedule adherence (meaning that they take minimal unscheduled breaks)
• Real-time adherence associates monitor statuses, and all-day associates will be contacted if they are out of adherence
• This is a high-volume program, and candidates should expect to be on back-to-back calls throughout their day with limited downtime
• 100% show rate for training is required; agents must attend training every day with cameras on and be active participants
• Training is 2 weeks of classroom material + 1 week of nesting

Qualifications and Physical Requirements

* 6 months - 3 years of contact center experience required within the last 2 years

• High school diploma or equivalent
• Familiarity with CRM systems and practices; Salesforce experience is a plus
• Has experience working remotely
• Ability to see, talk, and hear in order to communicate with others to exchange information verbally and in writing
• Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time (i.e., for the duration of an 8-hour shift)

Technology Requirements

* Fast.com

• 25 MBPS Download Required
• Ethernet Hookup strongly preferred
• Agent must have backup location/internet available in case of outage
• All agents must have a working camera to be used during training sessions and 1:1 conversations
• Agents must have a working headset with a microphone

Why arenaflex?

* This is a contract position, offering competitive wages

• Career development training, and we promote from within - there are growth opportunities here!
• Fun, fast-growing company - come as you are!

Benefits

* $13 starting wage

• Career development training, and we promote from within - there are growth opportunities here!
• Major medical, vision, and dental available through Cigna after your first 60 days of employment, supplemental benefits, and Employee Assistance Program too
• Fun, fast-growing company - come as you are!

Job Type

* Full-time

Pay

* From $13.00 per hour

Benefits

* 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Shift

* 8-hour shift

Work Location

* Remote

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job Apply for this job