Experienced Customer Sales and Service Representative – Remote Opportunity with arenaflex

Are you a sales and customer service professional looking for a challenging and rewarding role that offers the flexibility of remote work? Do you have a passion for delivering exceptional customer experiences and meeting sales goals? If so, we encourage you to apply for this exciting opportunity with arenaflex.

About arenaflex

arenaflex is a leading company that powers and empowers how people live, work, and play by connecting them to what brings them joy. We do what we love – driving innovation, creativity, and impact in the world. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always.

What You'll Be Doing

As a Customer Sales and Service Representative with arenaflex, you will be responsible for delivering an exceptional customer experience to our valued customers. You will be the face of arenaflex, providing top-notch service and support to our customers, and helping them to stay connected to what matters most. Your responsibilities will include:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We are seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional customer experiences and meeting sales goals. You will be a true consultative salesperson, who is energized by meeting sales goals and building relationships with customers. You will take a deep interest in learning about your customers, business challenges, and industry trends. You will enjoy the fast pace and urgency needed to manage incidents, and you will have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations. You will take real ownership of customer concerns, and you will be driven to provide exceptional customer service.

Essential Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment

• Proven track record of meeting sales goals and delivering exceptional customer experiences
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills

What We Offer

As a Customer Sales and Service Representative with arenaflex, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You will also have the flexibility to work from home with occasional in-person trainings and meetings. Our company culture is built on the values of collaboration, inclusivity, and empowerment, and we strive to create a work environment that is supportive, engaging, and fun.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

How to Apply

If you believe you have what it takes to join our team and deliver exceptional customer experiences, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job

Note:

arenaflex reserves the right to request your attendance at the office location for team huddles, meetings, etc. You must live within 75 miles of the current reporting location for the life of the contract. Apply for this job