Experienced Bilingual Canadian French/English Customer Experience Specialist – Work From Home Opportunity with arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking a highly skilled and bilingual Canadian French/English Customer Experience Specialist to join our team in a fully remote work-from-home opportunity. As a Customer Experience Specialist with arenaflex, you will be the face of our company, interacting with customers from diverse backgrounds and cultures. Your primary responsibility will be to find innovative ways to respond to varying questions, issues, and concerns, providing top-notch support via telephone, email, or instant message. If you're a people person with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences, we want to hear from you!
About arenaflex
arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of Working with arenaflex
* Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team, you will work in a collaborative and engaging environment, interacting with people from all walks of life. No two days will be the same, and you will have the chance to grow and challenge yourself, discovering your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit!
Responsibilities
As a Customer Experience Specialist, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include:
- Providing customer support to customers via telephone and/or Internet, e.g., instant message, email
- Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment
- Providing customer support by phone, email or instant message to business customers
- Serving as primary contact for inbound customer issues
- Escalating more technical product-related issues to proper Product Support department
- Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries
- Troubleshooting customer problems, identifying the root cause of the problem and using tools and resources appropriately to determine how to resolve customer problems
- When unable to resolve problems in a reasonable amount of time, escalating to appropriate resource and following up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge
- Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues
- Updating customer information and ensuring accurate entry of contact information
- Meeting standards of job, such as quality standards, adherence to schedule and average handle time
- May provide guidance and/or mentoring to less experienced associates
- Other related duties assigned as needed
Qualifications
We're looking for fearless people - people who are inspired to deliver only the best in all that we do. To be successful in this role, you will need:
- Ability to work remotely in a virtual team environment
- Excellent customer service skills that build high levels of customer satisfaction
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Proficient in PC operation and navigation
- Demonstrates effective people skills and sensitivities when dealing with others
- Ability to work both independently and in a team environment
- Have excellent communications skills, both oral and written
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Organization and work prioritization skills
Work from Home Requirements
To ensure a seamless and productive work-from-home experience, you will need:
- Internet Requirements:
+ Minimum subscribed download rate equal or exceeds 15.0 Mbps + Minimum subscribed upload rate equal or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN + Proof of internet speed required
- Clean and quiet workspace
Be Part of Our arenaflex Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
arenaflex is an Equal Opportunity Employer
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply To This Job Apply for this job