Experienced Customer Service Representative – Flight Service Administration

Join arenaflex, a world-renowned airline, and embark on a journey that will take you to new heights. As an Experienced Customer Service Representative in our Flight Service Administration team, you will be the face of arenaflex, providing exceptional service to our airline stewards and ensuring seamless operations. If you're passionate about delivering outstanding customer experiences, have a strong work ethic, and are eager to grow your career, we want to hear from you.

Introduction

At arenaflex, we're not just an airline; we're a family that values diversity, inclusivity, and growth. Our team is dedicated to providing exceptional service to our customers, and we're looking for talented individuals like you to join our ranks. As an Experienced Customer Service Representative, you'll be part of a dynamic team that's passionate about delivering outstanding results. You'll have the opportunity to develop your skills, work with a talented team, and make a real impact on our operations.

Why You'll Love This Job

* As a member of our Flight Service Administration team, you'll be responsible for handling a wide range of tasks, including:

• Processing airline steward organization obligations in both the Semi-automated Business Exploration Climate (Saber) and Team Movement Global positioning framework (Felines)
• Providing exceptional customer service to airline stewards, management, and other stakeholders
• Reporting conversation records with accuracy and timeliness
• Collaborating with colleagues to resolve issues and improve processes
• You'll have the opportunity to work with a variety of systems, including Saber, DECS, and RES
• You'll be part of a dynamic team that's passionate about delivering outstanding results
• You'll have access to a range of benefits, including medical, dental, and vision insurance, as well as a 401(k) program and additional perks

What You'll Do

* Handle telephone requests and perform a wide range of tasks connected with planning Airline steward Organization obligations in both the Semi-automated Business Exploration Climate (Saber) and Team Movement Global positioning framework (Felines)

• Capacity to comprehend and make sense of arrangements and techniques as per the AA/APFA Joint Aggregate Haggling Understanding
• Capacity to deal with a high volume of calls as well as communicating with different divisions including, however not restricted to: airline stewards, different degrees of the executives, and the association addressing the airline stewards
• Capacity to report conversation records with exactness and as soon a possible
• Give steady and clear data to the client and can comprehend issues introduced on the telephone and furnish arrangements as per strategy and system

Favored Capabilities

* Instruction and Earlier Professional training

• Experience working with a provisional work gathering and information on the airline steward JCBA
• Past call community/contact focus insight
• Abilities, Licenses and Confirmations
• Information on Microsoft Office
• Information in Saber, DECS and RES
• Capacity to settle on free choices and team up with director and colleagues
• Willing and ready to work additional hours to address functional issues
• Willing and ready to work turning shifts, including ends of the week and occasions
• Solid client care and relational abilities with the capacity to communicate really with all levels all through the association

What You'll Get

* Medical advantages: On the very beginning, you'll approach your wellbeing, dental, remedy and vision advantages to assist you with remaining great. Furthermore, that is only the beginning, we additionally offer virtual specialist visits, adaptable spending records from there, the sky is the limit.

• Health Projects: We believe you should be your best self - that is the reason our health programs give you the appropriate devices, assets and backing you want.
• 401(k) Program: Accessible upon recruit and, contingent upon the workgroup, business commitments to your 401(k) program are accessible following one year.
• Extra Advantages: Other incredible advantages incorporate our Worker Help Program, pet protection and limits on lodgings, vehicles, travels and then some

Join Our Team!

If you're passionate about delivering outstanding customer experiences, have a strong work ethic, and are eager to grow your career, we want to hear from you. Apply today and join our team of talented professionals who are dedicated to making a difference in the world of aviation. Apply To This Job Apply for this job