Experienced Customer Assistance Representative – Airport Operations and Customer Service

Are you ready to embark on a thrilling career journey with a world-renowned airline? Look no further than arenaflex, where we're passionate about delivering exceptional customer experiences and connecting people across the globe. As an Experienced Customer Assistance Representative, you'll be at the forefront of our airport operations, ensuring seamless travel experiences for our customers while representing the arenaflex brand with pride.

About arenaflex

arenaflex is a leading airline that has been shaping the skies for over a century. With a commitment to innovation, customer satisfaction, and employee development, we're a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our team members are the driving force behind our success, and we're excited to welcome talented individuals like you to our family.

Why Join arenaflex?

As a Customer Assistance Representative, you'll enjoy a dynamic work environment that offers:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Travel perks and discounts on flights, hotels, and more
• Wellness programs and employee assistance resources
• Inclusive and diverse workplace culture
• Recognition and rewards for outstanding performance

Key Responsibilities

As a Customer Assistance Representative, you'll be responsible for:

• Greeting customers with a smile and providing exceptional service in a courteous, efficient, and professional manner
• Monitoring the ticket counter area to ensure compliance with safety policies and procedures
• Assisting customers with self-service kiosk check-in and kiosk baggage processing
• Troubleshooting kiosk technology issues and communicating with IT for support
• Verifying customer travel documents and assisting with checked baggage processing
• Providing gate information and directions to customers
• Performing clearance and verification of documents at kiosks
• Assisting with the physical movement of non-ambulatory customers and unaccompanied minors
• Reporting to position on time and adhering to government regulations and company policies

Essential Qualifications

To succeed in this role, you'll need:

• High School diploma or GED or international equivalent
• Must be 18 years of age or older
• Read, write, fluently speak, and understand the English language
• Bilingual language skills may be required in some locations
• Applicable valid driver's license as required by local authorities
• Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to satisfy company and security requirements
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be authorized to work in the U.S.

Preferred Qualifications

While not required, having the following skills and experience will make you a strong candidate:

• Working knowledge of Sabre or any other Passenger Service System
• Previous face-to-face Customer Service experience
• Working in a fast-paced environment

What We Offer

As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:

• Travel perks and discounts on flights, hotels, and more
• Health benefits, including medical, dental, prescription, and vision coverage
• Wellness programs and employee assistance resources
• 401(k) program with employer contributions
• Additional benefits, including employee assistance program, pet insurance, and discounts on hotels, cars, cruises, and more

Join Our Team!

If you're passionate about delivering exceptional customer experiences and have the skills and passion we're looking for, please submit your application today. We can't wait to welcome you to the arenaflex family! Apply To This Job Apply for this job