Experienced Remote Customer Service/Call Center Representative – Deliver Exceptional Support with arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional support? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Remote Customer Service/Call Center Representative to join our team. As a key member of our customer support team, you will play a vital role in providing top-notch service to our customers, resolving issues, and exceeding their expectations.
About arenaflex
arenaflex is a leading provider of innovative solutions and services that help protect and connect families, businesses, and communities. With a rich history dating back to 1874, we have a long-standing commitment to helping save lives and making a positive impact on the world. Our mission is clear: we help save lives for a living. Join our team today and put purpose behind your paycheck!
Position Summary
As a Remote Customer Service/Call Center Representative with arenaflex, you will be responsible for answering, responding to, and following up on alarm activity, as well as performing other duties as assigned. This is a remote position, but classroom and on-the-job training will be held onsite at our state-of-the-art facility in Manasquan, NJ. If you're a motivated and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply.
Key Responsibilities
* Verifies, responds to, and dispatches on emergency signals
- Answers incoming calls and provides exceptional customer service
- Must be licensed to work in all states mandating requirements
- Must be proficient in the verification and dispatching of alarms to police/fire agencies
- Must know the different types of signals and the SOPs for each signal
- Works under close supervision during the first 30 days
- Must keep abreast of the organization's goals and positions held
- Must meet minimum productivity standards set
- Must keep abreast of both company and central station policies
- Must meet minimum quality standards set for them
- Notifies customers of non-emergency signals
- Notifies responders on emergency signals after dispatch
- Processes basic data changes to customer accounts
- Must be able to handle signals from one location/area and TTY stations
Essential Qualifications
* High School Diploma or General Education Degree (GED) and one to three months related experience or related training/certification preferred
- Excellent communication and listening skills
- Excellent teambuilding, customer service, and interpersonal skills
- Must possess good decision-making skills, be very organized, and detail-oriented
- Must be proficient with personal computer, keyboard, fax machine, copy machine, and telephone
- Must be able to meet minimum productivity standards set that apply to a Level I operator
- Must meet minimum quality standards set for them (90% or better average on Q/A)
Preferred Qualifications
* One to three months related experience or related training/certification
- Knowledge of and familiarity with computers and Microsoft Office applications, and Internet
- Knowledge of company policies, procedures, guidelines, and practices
- Basic knowledge and understanding about VIP accounts and department
Skills and Competencies
* Self-motivated and a professional attitude
- Excellent communication and listening skills
- Excellent teambuilding, customer service, and interpersonal skills
- Must possess good decision-making skills, be very organized, and detail-oriented
- Must be proficient with personal computer, keyboard, fax machine, copy machine, and telephone
- Must be able to meet minimum productivity standards set that apply to a Level I operator
- Must meet minimum quality standards set for them (90% or better average on Q/A)
Career Growth Opportunities and Learning Benefits
* arenaflex offers a comprehensive training program to help you develop your skills and advance your career
- Opportunities for career growth and advancement in a dynamic and supportive environment
- Access to ongoing training and development programs to enhance your skills and knowledge
- Collaborative and inclusive team environment that encourages open communication and feedback
Work Environment and Company Culture
* arenaflex is committed to creating a diverse and inclusive work environment that values and respects all employees
- Our team is passionate about delivering exceptional customer service and making a positive impact on the world
- We offer a comprehensive benefits package, including health insurance, 401(k) plan, and paid time off
- arenaflex is an Equal Employment Opportunity (EEO) Employer and celebrates diversity and inclusion
Compensation, Perks, and Benefits
* Competitive hourly rate of $17.49
- Comprehensive benefits package, including health insurance, 401(k) plan, and paid time off
- Access to ongoing training and development programs to enhance your skills and knowledge
- Collaborative and inclusive team environment that encourages open communication and feedback
- arenaflex is an Equal Employment Opportunity (EEO) Employer and celebrates diversity and inclusion
How to Apply
If you're a motivated and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply. Please visit our website at [insert website URL] to submit your application. We can't wait to hear from you!
Equal Employment Opportunity (EEO) Statement
arenaflex is an Equal Employment Opportunity (EEO) Employer and celebrates diversity and inclusion. We are committed to creating a work environment that values and respects all employees, regardless of their background, culture, or identity. We strive to ensure that every employee and applicant feels valued and included in our organization. Apply for this job