Experienced Customer Experience Concierge – Future Opportunities at arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join our team as an Experienced Customer Experience Concierge at arenaflex. As a key member of our Future Opportunities team, you will be the face of arenaflex to our valued customers, providing personalized support and guidance to ensure their needs are met and exceeded.
About arenaflex
arenaflex is a global leader in the financial services industry, dedicated to providing innovative solutions and exceptional customer experiences. Our commitment to excellence is reflected in our company values, which prioritize integrity, teamwork, and customer satisfaction. As a colleague at arenaflex, you will be part of a diverse and dynamic community that values your contributions and supports your growth and development.
Job Summary
As an Experienced Customer Experience Concierge, you will be responsible for delivering superior service to our valued customers visiting the arenaflex Centurion Lounge at Philadelphia International Airport. You will act as an ambassador of the arenaflex brand, providing personalized support and guidance to ensure our customers' needs are met and exceeded. Your passion for delivering exceptional customer experiences, combined with your exceptional communication and problem-solving skills, will make you an invaluable asset to our team.
Key Responsibilities
* Welcome and provide access to our customers upon arrival at reception
- Be accountable and take ownership of the customer's experience from beginning to end
- Create innovative ways to resolve customers' issues or concerns to win their brand loyalty
- Employ the Customer First philosophy in meeting customers' needs and expectations
- Provide concierge and lifestyle recommendations
- Provide travel consultation and minimal reservation assistance
- Accommodate needs of our customers by partnering with our food and beverage lounge partners
Lounge Hours of Operation
The Centurion Lounge at Philadelphia International Airport operates from 05:30 AM to 9:00 PM, Monday through Sunday. Hours are subject to change due to business need.
Qualifications
To be successful in this role, you will possess the following qualifications:
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus)
- Passion for servicing customers with proactive solutions
- Exceptional communication skills, delighting the customer with every single interaction
- The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
- Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
- The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
- Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the customer's experience at the forefront of everything you do
- Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
- Ability to utilize and switch from multiple technology platforms with ease
- Adapt to an ever-changing environment and being resilient
- Ability to work flexible shifts, including nights, weekends, and holidays
- Light to moderate lifting may be required for certain job tasks
Salary and Benefits
The salary range for this role is $20.00 to $22.12 hourly, plus bonus and benefits. arenaflex offers a comprehensive benefits package, including:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Work Environment and Culture
As a colleague at arenaflex, you will be part of a dynamic and inclusive team that values your contributions and supports your growth and development. Our work environment is designed to foster collaboration, creativity, and innovation, with a focus on delivering exceptional customer experiences. We prioritize diversity, equity, and inclusion, and strive to create a workplace where everyone feels seen, heard, and valued.
How to Apply
If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and join our team as an Experienced Customer Experience Concierge at arenaflex. Apply To This Job
Equal Opportunity Employer
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Apply for this job