Experienced Evening Customer Care Associate - Full Time Remote Position

Are you a customer service professional looking for a new challenge in the healthcare industry? Do you thrive in a fast-paced environment where no two calls are ever the same? Look no further than arenaflex, the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. As an Evening Customer Care Associate, you will play a vital role in providing guidance, direction, and support to our valued members as they navigate the complexities of healthcare.

About arenaflex

arenaflex is a dynamic and award-winning company that has been providing expert support to help our members achieve the best possible health and well-being for over 20 years. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Why Join arenaflex?

At arenaflex, we value our employees and offer a comprehensive benefits package that includes:

• Robust Medical coverage
• Dental & Vision benefits
• Tuition assistance
• 401(k) savings plan with company match
• Paid time off (PTO)
• Paid holidays
• Employee Assistance Programs
• Wellness Programs

We also offer a supportive and inclusive work environment where you can grow your career and pursue your ambitions. Our team is committed to making a difference in the lives of our members, and we're looking for like-minded individuals to join us.

Responsibilities

As an Evening Customer Care Associate, you will be responsible for:

• Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries
• Building rapport with callers using a friendly, courteous, and professional manner
• Verifying/Collecting demographics and updating systems as necessary
• Determining and executing the best resolution to assist the member based on their needs or requests
• Connecting members to appropriate area(s) both internally and externally
• Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Performing other duties and projects as assigned by management

Requirements

To be successful in this role, you will need:

• High School Degree or GED required
• Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem-solving/issue resolution
• Multitasking skills

What We Offer

As an arenaflex employee, you will have access to:

• Comprehensive training program to help you develop the knowledge and skills you need to succeed in your role
• State-of-the-art equipment and technology to support your work
• Opportunities for career growth and advancement
• Collaborative and supportive work environment
• Competitive salary and benefits package

Work Environment

As a remote employee, you will have the flexibility to work from the comfort of your own home. Our remote office provides a state-of-the-art and comfortable workspace, complete with all the equipment and technology you need to succeed.

Pay Rate

The hourly rate for this position is $16.00.

Hours/Shift

This position is full-time (40 hours/week) Monday - Friday, with two evening shifts available: 1:00 to 9:30 pm EST and 1:30 to 10:00 pm EST. Occasional overtime may be required.

Awards and Recognition

arenaflex has received numerous awards and recognition for our commitment to customer service and excellence in the healthcare industry. Some of our notable awards include:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• National Customer Service Association All-Stars Award: Service Organization of the Year

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity and are committed to the principles of Equal Employment Opportunity.

VEVRAA Federal Contractor

arenaflex is a VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job Apply for this job