Experienced Distribution Customer Service Representative – Remote Opportunity at arenaflex

Job Highlights:

*

Company:

arenaflex

Compensation:

a competitive salary

Position:

Distribution Customer Service Representative

Location:

Remote

Start Date:

Immediate openings available

Overview:

At arenaflex, we are committed to delivering exceptional customer experiences across all our distribution channels. As a Distribution Customer Service Representative, you will play a vital role in ensuring that our customers receive prompt, courteous, and effective service. This is a unique opportunity to join a dynamic team that values innovation, collaboration, and customer satisfaction. If you are a motivated individual with excellent communication skills and a passion for delivering outstanding customer service, we encourage you to apply for this exciting remote opportunity.

Responsibilities:

As a Distribution Customer Service Representative at arenaflex, your key responsibilities will include:

• Interacting with customers in a professional and courteous manner, responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, and other related matters.
• Processing and inputting all customer orders, ensuring accuracy and efficiency in our distribution processes.
• Producing stock reports to check for product availability, and generating all related paperwork and necessary information required for customer work orders.
• Coordinating special and last-minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary to meet customer expectations.
• Providing follow-up with other departments to ensure service standards are being met, and communicating customer feedback to management to identify areas for improvement.
• Assuring proper invoicing of accounts by verifying computer-generated invoices, and preparing shipping and tracing information to customers as required.
• Maintaining damage records and back-order logs, and acting as a liaison between the warehouse and the customer in administration of accounts, and between the office and customers regarding invoicing and credit changes.
• Overseeing all paperwork associated with orders and maintaining the corresponding files, and ensuring that our procedure manual is up-to-date and accurate, detailing the processing requirements for each account.

Qualifications:

To succeed in this role, you will need to possess the following qualifications:

• High School diploma or equivalent required
• Strong computer knowledge, including MS Office applications
• Basic typing skills and familiarity with 10-key
• Shipping software systems, including UPS and Federal Express
• Excellent oral and written communication skills, with the ability to communicate effectively with customers, colleagues, and management.
• Excellent customer service skills, with a passion for delivering outstanding customer experiences.
• Ability to work in varying facility conditions, and availability to work irregular or extended hours, including nights, weekends, and potentially holidays as needed.

Benefits and Compensation:

arenaflex offers a competitive salary, with a base hourly rate of $18.00. In addition, this position may be eligible for an additional $1.00 per hour based on shift work. Our robust benefit program includes:

• Medical, Dental, Vision, Prescription Drug Coverage
• 401k Plan
• Wellness Program
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• And other benefit plan options.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified individuals, including those with disabilities and protected veterans.

Profit Center:

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Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to our dynamic team at arenaflex. Apply To This Job Apply for this job