Experienced Full Stack Customer Support Representative – Disney Voyage Line Operations

Join arenaflex, a leading entertainment and media company, as we embark on an exciting journey to deliver exceptional customer experiences across the globe.

About arenaflex

arenaflex is a renowned entertainment and media company that has been a leader in the industry for decades. Our mission is to create unforgettable experiences for our customers, and we're looking for talented individuals to join our team as we continue to innovate and push the boundaries of what's possible.

Job Summary

We're seeking an experienced Full Stack Customer Support Representative to join our Disney Voyage Line Operations team. As a key member of our team, you will be responsible for delivering exceptional customer experiences across various touchpoints, including embarkation, terminal activities, and visitor transportation. If you have a passion for delivering outstanding customer service, a strong understanding of the travel industry, and excellent communication skills, we want to hear from you!

Key Responsibilities

* Participate in the development, implementation, and maintenance of embarkation frameworks, processes, and communication strategies for Terminal Activities and key partners.

• Drive continuous improvement of operational processes to enhance Disney Voyage Line services both internally and externally.
• Collaborate with the Terminal Operations Manager to ensure smooth and efficient terminal operations, including citizenship and Cast Member development.
• Support agenda planning and documentation for citizenship requirements.
• Develop and deliver content, training, and coaching to various audiences on business mix program development and execution plans for the overall Disney Voyage Line operation.
• Identify and resolve issues related to projects, content, and metrics to improve project success.
• Maintain Terminal Activities documentation, including but not limited to, operational guides, forms, and visitor embarkation protocols for accuracy and consistency.
• Schedule, attend, and record office meetings.
• Lead communication with partner regions, both internal and external, with any feedback, updates, or changes.
• Attend and support Terminal Activities in Port Canaveral, South Florida, and Outports.
• Occasionally support the Outport team by assisting with terminal/area launch tasks.
• Lead Quality Assurance Reviews and schedule Reviews for terminal activities.
• Collaborate with other divisions within Disney Voyage Line to ensure a consistent visitor experience.
• Serve as a liaison between Disney Voyage Line and all external vendor activities.
• Maintain a positive working relationship with external vendors participating in daily port activities, including but not limited to, Customs and Border Protection, Port Security, Stevedores/Watchmen, Security, and all Disney Voyage Line teams.

Essential Capabilities

* Knowledge of voyage products, the travel industry, and terminal activities

• Knowledge of internal and external connections and obligations as they relate to a cruise terminal wharf activity, including but not limited to:

+ Dock registration methods + Embarkation procedures + Visitor transportation

• Demonstrated proficiency in Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint
• Ability to manage multiple priorities in a fast-paced environment
• Strong customer service skills
• Strong verbal and written communication skills
• Demonstrated logical, analytical, and problem-solving skills
• Travel industry experience
• Ability to work flexible hours, including weekends and holidays
• Must have a valid passport, as this position may require international travel
• Ability to travel frequently to support terminal activity areas
• Ability to lift 50 pounds, push cargo containers that may weigh over 500 pounds, and use equipment in a warehouse setting (crate stacking, crate jack)

Preferred Capabilities

* Over three years of cruise line dock operations or similar experience

• Disney Voyage Line Manager and Base knowledge, strategy, methods
• Microsoft PowerApps/Power Automate
• Knowledge of Disney Voyage Line systems, including DXP, Seaware, and Fidelio
• Knowledge of migration strategy in regards to areas Disney Voyage Line sails from, including but not limited to, the US, Schengen region, Canada, Australia, and New Zealand

What We Offer

* Competitive salary

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Access to exclusive arenaflex events and experiences

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Please submit your application today, and join our team as we continue to push the boundaries of what's possible in the entertainment and media industry. Apply To This Job

Join Our Team!

This is a fantastic opportunity to grow your career and be part of a dynamic and innovative team. If you have the skills and passion we're looking for, please submit your application today. We can't wait to hear from you! Apply for this job