Experienced Full Stack Technical Content Designer – Web & Cloud Application Development

At arenaflex, we're revolutionizing the way people interact with technology, and we're looking for a talented Technical Content Designer to join our Customer Service Content Strategy team. As a key member of our team, you'll play a crucial role in shaping the support experience for our members and customer service agents. If you're passionate about creating clear and simple content that helps customers navigate technical issues, we want to hear from you.

About arenaflex

arenaflex is a global leader in entertainment services, with 278 million paid memberships in over 190 countries. Our mission is to provide an unparalleled viewing experience, and our Customer Service organization is at the forefront of this mission. We're committed to excellence, simplicity, and getting our members back to streaming. Our team is dedicated to providing amazing interactions with our subscribers around the world, and we're looking for a talented Technical Content Designer to join our ranks.

The Role

As a Technical Content Designer, you'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base for our global CS teams. You'll have the opportunity to lead large complex editorial projects end to end, including setting content strategy, goals, timelines, and reporting. You'll also create and edit Customer Service content, ensuring consistent content style, tone, and format meet the evolving expectations of a global audience.

Responsibilities

* Lead large complex editorial projects end to end, including setting content strategy, goals, timelines, and reporting

• Create and edit Customer Service content (Help Center and internal knowledge base articles, customer service emails, as well as other support materials)
• Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
• Partner closely with support operations, localization, legal, product design, and engineering teams
• Create, maintain, and update style guides and editorial training
• Leverage multiple data sources to provide data-driven analysis and content recommendations

Qualifications

* BS/BA degree

• 5+ years of relevant experience
• Exceptional writing, editing, project management, and communications skills
• Extensive technical or UI writing experience. Writing for customer service organizations or highly technical environment for a consumer audience
• Experience writing for different platforms e.g. computer, mobile, or TV
• Experience with information architecture and content management systems
• Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills including storytelling, highly adaptable, and able to thrive in a fast-paced environment

What We Offer

* Competitive salary, reflecting our commitment to attracting the best talent

• Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits
• Paid leave of absence programs, including 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
• Flexible time off for full-time salaried employees
• Opportunity to work with a unique and innovative company culture
• Equal-opportunity employer, celebrating diversity and recognizing that diversity of thought and background builds stronger teams

Why Join arenaflex?

* Be part of a global leader in entertainment services

• Work with a talented team of professionals who are passionate about creating an unparalleled viewing experience
• Have the opportunity to shape the support experience for our members and customer service agents
• Enjoy a competitive salary and comprehensive benefits package
• Be part of a company that celebrates diversity and recognizes the importance of a diverse and inclusive workplace

How to Apply

If you're ready for this challenge, apply now and let's discuss how you can become a vital part of our success story. We're an equal-opportunity employer, and we celebrate diversity. We're looking for talented individuals who are passionate about creating clear and simple content that helps customers navigate technical issues. Don't miss this opportunity to join our team and be part of something amazing. Apply To This Job

Take the Next Step

We're excited to hear from you and learn more about your qualifications and experience. Apply now and let's discuss how you can become a vital part of our success story. Apply for this job