Experienced Seasonal Remote Customer Service Advocate – Member Loyalty Team

Are you a customer-focused individual with excellent communication skills, looking for a seasonal opportunity to make a difference in the lives of arenaflex members? Do you thrive in a fast-paced environment, handling high call volumes and providing exceptional support to enhance member satisfaction and retention? If so, we invite you to join our Member Loyalty Team as a Seasonal Remote Customer Service Advocate.

About arenaflex

arenaflex is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. Our mission is to empower individuals and families to achieve their goals, and we're committed to building a diverse and inclusive team that shares our passion for making a positive impact.

Job Overview

As a Seasonal Remote Customer Service Advocate, you will play a vital role in taking arenaflex members through the post-enrollment journey, addressing their questions, resolving issues, and providing information about our complimentary services. You will be responsible for handling inbound and outbound customer service calls, identifying and resolving member issues efficiently, and ensuring a positive experience for all interactions.

Key Responsibilities

* Handle inbound customer service calls from existing members, addressing questions about their plans, resolving issues between carrier and member, and providing information about our complimentary services.

• Identify and resolve member issues efficiently and effectively, ensuring a positive experience.
• Assist members with questions related to their current plan, explain benefits included in their plan, and how to use them.
• Answer outbound calls from a dialer and complete post-enrollment activities along with helping members utilize their plan benefits included in their plans.
• Accurately use the script on screen and tools provided to help find client information, answer questions about our member's plan, and efficiently document notes and outcome of the interaction.

What You'll Need

* High School diploma or GED certificate

• Strong organizational, interpersonal, and communication skills
• 6 months of customer service experience, preferably in a call center or similar environment
• Ability to handle high call volumes and manage multiple tasks simultaneously
• High-speed hardwired home internet connection with 50 Mbps download and 10 Mbps upload
• Prior experience with health insurance/Medicare plans is a plus
• Comfortable with desktop computers, including knowledge of MS Office applications and web browsing
• Ability to work any shift between the hours of 5:00AM PST and 11:00PM PST
• Must be able to work Saturdays and Sundays
• Proficiency in using a dialer and other computer applications is a huge plus
• To perform this job successfully, a dedicated quiet home office/workspace is needed with stable internet connection. A home-based system test will be required to ensure speed and quality match company requirements. Cost for internet and/or phone service/equipment will not be reimbursable. arenaflex will provide equipment: desktop, monitor, keyboard, mouse, and headset

Compensation and Benefits

* Competitive hourly rate of $18/hour

• Comprehensive training program to ensure your success in the role
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Flexible scheduling to accommodate your needs

Training Schedule

* 7am - 3pm PST | Monday - Friday

• Post-training schedule: TBD - between the hours of 5am - 11pm PST, Monday - Friday with the ability to work Saturday and Sunday if needed

Start Date

* October 18th, 2024

Location

* Remote

Requirements

* Due to specific position requirements, we cannot hire from the following locations for this opportunity: Oconus, Montana, Illinois, Maryland, Michigan, Minnesota, Vermont, and Rhode Island

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

How to Apply

If you're a motivated and customer-focused individual looking for a seasonal opportunity to make a difference, we invite you to apply for this role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to reviewing your application and welcoming you to our team!

Note

This job description is not a comprehensive list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, arenaflex reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change. Apply for this job