Experienced Full Stack Product Manager – Retention, Ring Customer Experience & Engagement

Join arenaflex in shaping the future of customer retention and engagement

Are you a seasoned product manager with a passion for driving customer retention and engagement? Do you thrive in a dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Full Stack Product Manager to join our Customer Experience & Engagement team. As a key member of our team, you will develop and execute data-driven retention initiatives to support arenaflex's goals around device health, subscription retention, and user engagement.

About arenaflex

arenaflex is a leading innovator in the smart home industry, dedicated to delivering exceptional customer experiences. Our Customer Experience & Engagement team is a dynamic group of marketing, product, creative, and analytical experts united by a passion for delivering exceptional customer experiences. Whether recommending new smart home solutions or ensuring current devices remain online and performing well, the CxE team is constantly finding ways to engage and retain arenaflex's growing customer base.

A Day in the Life

As a Full Stack Product Manager, you will be responsible for managing audience-specific messaging and communication strategies across email, push notifications, in-app messaging, and SMS to drive device, subscription, and user retention. You will collaborate cross-functionally with Product, Business Intelligence, Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention. You will leverage data and customer insights to identify opportunities and act as the voice of the customer to propose communications that improve the arenaflex customer experience.

Key Responsibilities

* Manage audience-specific messaging and communication strategies across email, push notifications, in-app messaging, and SMS to drive device, subscription, and user retention.

• Collaborate cross-functionally with Product, Business Intelligence, Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention.
• Leverage data and customer insights to identify opportunities and act as the voice of the customer to propose communications that improve the arenaflex customer experience.
• Test, track, and measure the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement.
• Communicate campaign performance and recommendations to leadership to inform future retention strategies.
• Stay up-to-date on industry trends and best practices in customer retention to continuously improve arenaflex's approach.

Basic Qualifications

* 5+ years of product or program management, product marketing, business development, or technology experience

• Bachelor's degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience with end-to-end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products

Preferred Qualifications

* Experience in influencing senior leadership through data-driven insights

• Experience working across functional teams and senior stakeholders

What We Offer

* Competitive salary

• Opportunity to work with a dynamic team of experts in customer experience and engagement
• Collaborative and inclusive work environment
• Professional growth and development opportunities
• Comprehensive benefits package, including medical, financial, and other benefits
• Equity and sign-on payments as part of a total compensation package

Why Join arenaflex?

* arenaflex is a leader in the smart home industry, dedicated to delivering exceptional customer experiences.

• Our Customer Experience & Engagement team is a dynamic group of experts united by a passion for delivering exceptional customer experiences.
• We offer a collaborative and inclusive work environment, with opportunities for professional growth and development.
• We are committed to diversity and inclusion, and strive to create a workplace where everyone feels valued and respected.

How to Apply

If you are a motivated and experienced product manager with a passion for customer retention and engagement, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our website for more information.

Los Angeles County Applicants

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Compensation

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. arenaflex is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit our website.

Ready to Join arenaflex?

Apply now to become a part of our dynamic team and help shape the future of customer retention and engagement! Apply for this job