Experienced Full Stack Customer Technology Consultant – Web & Cloud Application Development

Join arenaflex, a leading provider of innovative logistics solutions, as we seek an experienced Full Stack Customer Technology Consultant to join our team. As a key member of our technology consulting team, you will be responsible for managing and delivering technical services to our customers, driving business growth, and ensuring exceptional customer satisfaction.

About arenaflex

arenaflex is a subsidiary of arenaflex Corp., a global leader in the third-party logistics industry. With a proven track record of innovation and operational excellence, arenaflex takes a consultative approach to optimize logistics processes, implement innovative technology, and drive continuous improvement. By leveraging best practices and the world-renowned arenaflex network, we deliver leading solutions that provide flexibility, enable scalability, and improve cost-effectiveness for our customers. Through our team of over 11,000 employees, 130 operations, and 35 million square feet of warehouse space, we manage nearly 150 million packages and process 358 million returns each year.

Why Join arenaflex?

* A strong arenaflex brand consistently ranked among the world's most admired and trusted employers

• A top-notch leadership team with the experience needed to grow and develop your career
• An open mind for new ideas and creative methods
• A strong compensation and benefits package, including health, vision, dental, 401k with a strong match, and much more

Job Summary

The Customer Technology Consultant is responsible for all tasks related to the management and technical services supporting customers in arenaflex business units. This includes management of overall customer programs from an IT perspective, customer relations, service delivery, and performance as well as projects. Management of customer programs, projects, and support will span multiple systems, applications, interfaces, B2B communications, and interactions with customer systems.

Key Responsibilities

* Oversee various customer programs, customer relations, projects, and support activities

• Effectively partner with and build solid relations with internal and external customers, corporate IT team members, and other business partners
• Provide direction to onsite and remote IT teams that are part of a matrix organization
• Manage and act as single point of contact for all phases of software development, production support, and systematic reporting, including but not limited to:
• Planning, analyzing, and assisting in the design of application enhancements, reports, and tools for internal operations and the external customer
• Monitoring all production support processes and activities, including defect identification and resolution, including transactional integrity to meet service levels
• Reviews and monitors all systematic reporting tools relating to the summary and detailed billing claims activities, including initial submission, defect resolution, and re-submission events
• Maintain comprehensive action item logs and IT metrics package to ensure continuous improvement activities
• Work closely with the business owner acting as subject matter expert on system capabilities, interfaces, and customer touch points
• Interfacing with the customer and the project management team regarding user needs to promote an environment of user cooperation and satisfaction
• Analyzes, interprets, and summarizes data in preparation of statistical and analytical reports, gathers and maintains all production and quality audit tracking
• Schedules and acts as primary facilitator for weekly or as required IT meetings, providing and maintaining products for status, issues, and risks related to program activities
• Takes an active role in strategic planning activities related to the program
• Follow corporate vision, mission, and values in daily activities, following the highest ethical standards in all activities undertaken
• Keeps current on supply chain technologies, capabilities, and trends

Requirements

* Bachelor's Degree or equivalent in Computer Science, Information Systems, or related field and 6-8 years of relevant experience

• Outgoing, action-oriented self-starter who enjoys a fast-paced dynamic environment
• Must have knowledge of Microsoft Applications: Word, Excel, PowerPoint, and Project
• Working knowledge of Supply chain Systems specifically middleware applications, client-server applications, versioning software such as CVS, TOAD, and other tools a strong plus
• Strong business knowledge and understanding in the following areas: Supply Chain applications such as Order Management, Inventory, Manufacturing Execution, or Warehouse Management
• Excellent Communication Skills with high degree of verbal and written proficiency both technical and operational
• Use and support of structured processes and techniques
• Technical services knowledge and understanding for computing devices in the following areas: New Product Introduction, testing/diagnostics, software/BIOS installation and configuration
• Extensive systems integration experience with transactional interfaces
• Knowledge of reporting services/applications such as: TibCo, Spotfire, and Oracle BI, a plus
• Knowledge and experience in a SSAE-16/SSAE18 SOC and IT General Controls desired
• Knowledge of enterprise hardware platforms such as LINUX, Windows, Oracle relational databases is desired
• Manhattan WMS knowledge preferred

Physical/Cognitive Requirements

* With or without accommodation:

• Ability to follow policies and procedures
• Ability to read, write, and interpret information
• Ability to add, subtract, multiply, and divide
• Ability to use hands to manipulate, handle, or feel
• Ability to sit/walk/stand for up to 8 hours per day
• Must possess visual acuity, i.e., close, distance, and color vision, depth perception, and the ability to adjust focus

Compensation and Benefits

* This position pays $73,235.00 - $138,959.00 depending upon experience

• arenaflex offers a comprehensive benefits package, including health, dental, and vision care coverage, retirement savings, vacation pay, holiday pay, sick time, and life insurance to eligible employees

Equal Opportunity Employer

arenaflex, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Reasonable Accommodation

The arenaflex Logistics companies are committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [email protected].

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today! Apply for this job