Experienced Part-Time Remote Customer Support Specialist - US Remote

Join arenaflex, a global leader in data and technology, as a Part-Time Remote Customer Support Specialist in the US. As a key member of our Customer Care organization, you will play a vital role in providing top-notch customer service and technical support assistance to our ever-growing population of customers. If you are passionate about delivering exceptional customer experiences, are comfortable working in a fast-paced remote environment, and are eager to grow your career in a dynamic company, then this is the perfect opportunity for you.

About arenaflex

arenaflex is a global data and technology company that powers opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. With a team of 22,500 people across 32 countries, we operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

Our Culture

At arenaflex, we celebrate our people's uniqueness and take our people agenda very seriously. We focus on what matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering, and more. Our people-first approach has earned us numerous awards, including Great Place to Work in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 Stars).

Job Description

As a Part-Time Remote Customer Support Specialist, you will be responsible for:

• Taking inbound calls to assist with credit-related memberships, services, and product offerings, and advocating for solutions that will help consumers improve their creditworthiness.
• Helping consumers understand credit bureau processes and educating them on appropriate steps to request corrections.
• Receiving customer requests for assistance, identifying support needed, and either helping or forwarding requests to the appropriate functional area.

Key Responsibilities

* Provide exceptional customer service and technical support assistance to customers via phone, email, or chat.

• Interpret and respond to customer requests, putting yourself in the customer's shoes to understand their needs.
• Collaborate with internal teams to resolve customer issues and provide solutions.
• Stay up-to-date with product knowledge and industry trends to provide accurate and informed support.
• Meet or exceed performance metrics, including first-call resolution, customer satisfaction, and average handle time.

Qualifications

* High School Diploma or GED.

• At least one year of customer service experience.
• Comfortable using a computer to perform operations.
• Ability to pass a criminal background check, employment verification, education verification, credit check, and a drug screen.
• Flexible work environment: ability to work remotely, but you must be a US resident living within 45-60 minutes of Van Buren, AR.
• High-speed internet service (minimum 25 mbps download/ 5 mbps upload).
• Ability to work on camera using your computer's webcam for remote training.

Benefits and Perks

* Competitive salary.

• $1,500 performance bonus paid out after completing 90 and 180 days of employment.
• Core benefits including full medical, dental, vision, and matching 401K.
• Flexible time off including volunteer time off, vacation, sick, and 12-paid holidays.
• Opportunity to work in a dynamic and innovative company with a strong people-first culture.

Career Growth Opportunities

At arenaflex, we believe in investing in our people's growth and development. As a Part-Time Remote Customer Support Specialist, you will have opportunities to:

• Develop your skills and knowledge in customer service, technical support, and industry trends.
• Collaborate with internal teams to resolve customer issues and provide solutions.
• Participate in training and development programs to enhance your performance and career growth.
• Take on additional responsibilities and projects to demonstrate your capabilities and potential.

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and innovative company. Our company culture is built on the principles of DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering, and more. We celebrate our people's uniqueness and take our people agenda very seriously.

How to Apply

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. We are an equal opportunity and affirmative action employer, and we welcome applications from diverse candidates. All your information will be kept confidential according to EEO guidelines. Apply To This Job Apply for this job