Experienced Customer Service Representative – Patient Support Department at arenaflex

At arenaflex, we're redefining the way we approach patient care, and we're looking for talented individuals to join our team as a Customer Service Representative in our Patient Support Department. As a key member of our call center operations, you'll be at the forefront of delivering exceptional customer service to our patients, ensuring their needs are met, and their challenges are addressed. If you're passionate about making a difference in people's lives, have a strong customer service background, and are eager to grow your career, we want to hear from you.

Overview of arenaflex

arenaflex is a leading provider of innovative solutions in the healthcare industry, dedicated to improving patient outcomes and experiences. Our approach to at-home patient care is revolutionizing the way we manage chronic conditions, and we're committed to delivering exceptional service to our patients. As a Customer Service Representative, you'll be part of a dynamic team that's passionate about making a difference in the lives of our patients.

Job Summary

We're seeking an experienced Customer Service Representative to join our Patient Support Department, providing first-class customer service to our patients, and ensuring their needs are met. As a key member of our call center operations, you'll be responsible for handling inbound and outbound calls, resolving patient issues, and ensuring accurate reorder processing. You'll also be responsible for maintaining patient satisfaction, troubleshooting new and existing patient concerns, and providing cross-functional support to our business units.

Responsibilities

As a Customer Service Representative, your key responsibilities will include:

• Obtaining and processing authorizations for reorders
• Resolving patient issues and ensuring accurate reorder processing via phone, document processing, and medical record validation
• Ensuring patients have all required medical documentation to permit billing of services as assigned
• Maximizing patient base through retention efforts and cross-selling via phone
• Handling inbound and outbound calls from patients' physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients
• Auditing configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities
• Maintaining a strong understanding of medical documentation, insurance requirements, and company procedures
• Maintaining a high degree of confidentiality always due to access to sensitive information
• Maintaining regular, predictable, consistent attendance and being flexible to meet the needs of the department

Qualifications

To be successful in this role, you'll need:

• A minimum high school diploma or GED equivalent
• Customer service experience preferred
• Proficient computer literacy, including strong keyboarding and ability to key data accurately while maintaining strong listening skills
• Strong attention to detail, multi-tasking, communication, and organizational skills are essential
• Exceptional phone and email etiquette
• Position may require evening and weekend availability

What We Offer

As a Customer Service Representative at arenaflex, you'll enjoy:

• An attractive compensation package, including a competitive salary and incentives
• A Monday through Friday schedule, with flexible hours to meet the needs of the department
• An intimate office environment, with a supportive team that's passionate about making a difference in the lives of our patients
• Opportunities for professional growth and development, with a focus on advancing your career
• Great benefits, including health, dental, and vision insurance, as well as a 401(k) plan
• A dynamic and collaborative work environment, with a focus on teamwork and innovation

Our Values

At arenaflex, we're committed to a set of core values that guide our behavior and decision-making:

• Certainty: We understand that the lives of our patients depend on our ability to execute. We commit to doing this every day, with a focus on delivering what we promise.
• Compassion: We understand the burdens of our patients and their loved ones, and we channel this into a relentless pursuit of customer satisfaction in every part of our business.
• Advancement: We're endlessly looking for ways to progress and become more innovative in all things we do, with a focus on driving cross-functional alignment to accomplish goals.

How to Apply

If you're passionate about making a difference in the lives of our patients, and you have the skills and experience to succeed in this role, we want to hear from you. Please submit your application without delay, and let's start a conversation about how you can join our team at arenaflex. Apply To This Job

Equal Employment Opportunity

arenaflex is an EEO/AA employer, committed to diversity and inclusion in all aspects of our business. We welcome applications from talented individuals from all backgrounds, and we're committed to creating a workplace that's inclusive and supportive of all employees. Apply for this job