Experienced Full Stack Customer Service Representative – Work From Home (WFH) at arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join arenaflex as a Full Stack Customer Service Representative – Work From Home (WFH) and be part of a team that's redefining the future of customer engagement.
About arenaflex
arenaflex is a global leader in communications and technology, dedicated to empowering customers with innovative products and services. As a member of our team, you'll be at the forefront of this revolution, helping customers navigate the latest offerings and stay connected in a rapidly changing world.
Job Summary
As a Full Stack Customer Service Representative – WFH, you'll serve as the first point of contact for our consumer and business customers, providing expert support for a wide range of technical issues, from service and billing to retention and repair. With a strong focus on troubleshooting and problem-solving, you'll be the voice of arenaflex, delivering a best-in-class customer experience that sets us apart from the competition.
Key Responsibilities
* Handle complex call types, including service support, billing, retention, and repair, with ease and efficiency
- Troubleshoot technical issues, leveraging your expertise in arenaflex products and services to resolve customer impacting problems
- Assist customers with products and services, such as laptop connect services, air cards, USB devices, and initial setup and configuration of arenaflex provided software and applications
- Proactively engage with T3 support (network and IT) to address and resolve issues
- Remain proficient in all billing, rate plan, and feature matters
- Meet or exceed performance metrics, including first call resolution (FCR), average handle time (AHT), and customer satisfaction (CSAT)
WFH Requirements
* Must have verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- Must maintain workspace in alignment with WFH standards (technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
- Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Preferred Qualifications
* 6 months to 1 year of customer service/sales work experience
- Familiarity with Windows computers
- Ability to deliver regular and reliable attendance
What's in it for you?
* Paid-training that you'll be required to complete from home, as well as resources to encourage your career growth
- A competitive compensation package, starting at $19.85 per hour
- An amazing benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
- 50% employee discount on eligible arenaflex wireless plans (up to two accounts per employee) and wireless accessories
- Free arenaflex TV or U-verse TV – $10 tech and/or equipment fees may apply
- arenaflex wireless home phone and internet (up to 10 lines)
- arenaflex phone (formerly U-verse Voice) and Digital Life
- 4-6 weeks of training on the latest technology, devices, and our entire lineup of products, services, and promotions
Work Environment and Company Culture
As a member of our team, you'll enjoy a dynamic, fast-paced work environment that's dedicated to innovation and customer satisfaction. Our company culture is built on a foundation of collaboration, empathy, and continuous learning, with a focus on empowering our employees to grow and succeed.
How to Apply
If you're ready to join our team and take your customer service skills to the next level, apply today! Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply To This Job
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer, committed to considering qualified applicants in a manner consistent with the requirements of federal, state, and local laws. Apply for this job