Experienced Part-Time Remote Customer Service Representative – Flight Service Administration

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional service. As a pivotal member of our Flight Service Administration team, you'll play a critical role in ensuring the smooth operation of our airline's services. If you're passionate about delivering world-class customer experiences, we want to hear from you!

Introduction

Imagine a career where you can explore new horizons, develop your skills, and become the best version of yourself. At arenaflex, we offer a unique opportunity to join our American Airlines family and embark on a journey of growth and discovery. As a Flight Service Administration Representative, you'll be part of a dynamic team that's dedicated to providing exceptional customer service and support.

Why You'll Love This Job

As a Flight Service Administration Representative, you'll be responsible for handling a wide range of tasks, including:

• Processing airline steward organization obligations, such as finance, time away cycles, family leave recodes, and preparing for training and travel
• Handling telephone requests and performing various duties connected with planning airline steward organization obligations in both the Semi-automated Business Exploration Climate (Saber) and Team Movement Global positioning framework (Felines)
• Understanding and explaining arrangements and procedures as per the AA/APFA Joint Collective Bargaining Agreement
• Managing a high volume of calls and communicating with various departments, including airline stewards, management, and the association addressing airline stewards
• Reporting conversation records with accuracy and in a timely manner
• Providing clear and concise information to customers and resolving issues presented over the phone in accordance with policy and procedure

What You'll Do

As a Flight Service Administration Representative, your key responsibilities will include:

• Handling telephone requests and performing various duties connected with planning airline steward organization obligations
• Understanding and explaining arrangements and procedures as per the AA/APFA Joint Collective Bargaining Agreement
• Managing a high volume of calls and communicating with various departments
• Reporting conversation records with accuracy and in a timely manner
• Providing clear and concise information to customers and resolving issues presented over the phone in accordance with policy and procedure

Favored Capabilities

We're looking for candidates with:

• A Bachelor's Degree
• Experience working with a provisional work group and knowledge of the airline steward JCBA
• Past call center or contact center experience
• Strong client service and interpersonal skills with the ability to communicate effectively with all levels throughout the organization

Skills and Competencies

To succeed in this role, you'll need:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Willingness to work additional hours to address operational issues
• Willingness to work flexible shifts, including weekends and holidays

What You'll Get

As a Flight Service Administration Representative, you'll enjoy:

• Competitive salary of $26/hour
• Comprehensive benefits package, including medical, dental, vision, and prescription coverage
• 401(k) program with employer contributions
• Extra benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more
• Opportunities for career growth and development
• A dynamic and supportive work environment

Work Environment and Company Culture

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. Our 20+ Representative Business Asset Groups are dedicated to connecting our colleagues to our customers, providers, networks, and investors, and helping colleagues reach their full potential. We believe in the power of diversity and inclusion, and we're committed to creating a workplace that's welcoming and respectful to all.

How to Apply

If you're passionate about delivering exceptional customer service and want to join a dynamic team, we encourage you to apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply To This Job

We're Excited to Hear from You!

Don't miss out on this opportunity to join our arenaflex team and embark on a journey of growth and discovery. Apply now and take the first step towards a rewarding career in customer service! Apply for this job