Experienced Air Customer Service Agent - Remote US Opportunity with arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our guests' expectations. As a leading player in the travel and hospitality industry, we're committed to providing our customers with the best possible service, every time. We're now seeking an experienced Air Customer Service Agent to join our team in a remote US location.

About arenaflex

arenaflex is a dynamic and innovative company that's dedicated to providing unforgettable experiences for our guests. With a rich history of excellence in the travel and hospitality industry, we're proud to offer a wide range of services that cater to the diverse needs of our customers. From air travel to cruise vacations, we're committed to delivering exceptional service that exceeds our guests' expectations.

Job Summary

As an Air Customer Service Agent with arenaflex, you'll play a critical role in providing exceptional customer service to our guests. You'll be responsible for handling phone calls, chats, and emails from guests, travel agents, and airlines, resolving issues and providing solutions in a timely and professional manner. You'll also be responsible for processing air tickets, managing passenger name records, and providing support to our teams across the country.

Responsibilities

As an Air Customer Service Agent with arenaflex, your responsibilities will include:

• Answering phone calls, chats, and emails from guests, travel agents, and airlines, resolving issues and providing solutions in a timely and professional manner
• Processing air tickets, including issuance, refunds, exchanges, and cancellations
• Managing passenger name records, including tracking and fixing incomplete records due to lack of TSA data and missing airfares
• Realigning pricing within passenger name records to collect additional money outside of final payment
• Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report
• Assigning ancillary services to guests when requested
• Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation
• Researching air schedules booked for crew outside of budget
• Processing last-minute crew changes in regards to air accommodations
• Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed
• Communicating effectively with customers, co-workers, and management to reduce communication-related work errors
• Consistently delivering on commitments to external and internal customers to drive customer satisfaction
• Demonstrating commitment through behaviors and performance that are aligned with our core values
• Exhibiting integrity, fairness, and professionalism in everyday conduct
• Performing any additional duties as assigned by leadership

Requirements

To be successful as an Air Customer Service Agent with arenaflex, you'll need:

• Experience in the travel and hospitality industry, preferably in a high-volume call center
• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent phone and customer service skills
• Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
• Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing
• Must be legally authorized to work in the United States. arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status)

What You Can Expect

As an Air Customer Service Agent with arenaflex, you can expect:

• Competitive salary range: $15.91 to $21.49 per hour
• Cruise and travel privileges for you and your family
• Health benefits
• 401(k) plan
• Employee stock purchase plan
• Training and professional development opportunities
• Tuition and professional certification reimbursement
• Rewards and incentives

Our Culture

At arenaflex, we're committed to creating a culture that's stronger together. Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We're proud to offer a diverse and inclusive work environment that values our employees' unique perspectives and experiences.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We're committed to providing a fair and inclusive work environment for all employees, regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Americans with Disabilities Act (ADA)

arenaflex will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected].

Apply Now

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