Experienced Third Shift Customer Solutions Representative – Remote Customer Service and Dispatch

As a leading provider of innovative solutions, arenaflex is seeking an experienced and customer-focused Third Shift Customer Solutions Representative to join our remote team. In this role, you will be responsible for providing exceptional customer service, dispatching calls to technicians, and performing various administrative duties. If you have a passion for delivering outstanding customer experiences and are looking for a dynamic and supportive work environment, we encourage you to apply.

About arenaflex

arenaflex is a forward-thinking company that is dedicated to providing cutting-edge solutions to our customers. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a work environment that is inclusive, supportive, and empowering. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team.

Key Responsibilities

As a Third Shift Customer Solutions Representative, you will be responsible for:

• Answering inbound phone calls to schedule jobs and handle customer service inquiries
• Initiating outbound phone calls for scheduling of service calls
• Handling various customer inquiries and requests efficiently and accurately
• Dispatching the correct technician (based on qualifications, geography, customer preference) to each job
• Utilizing Service Titan & ClearPath software to effectively plan and dispatch jobs
• Proactively communicating with customers regarding estimated arrival times, technician details, etc.
• Communicating with technicians regarding availability, expected completion time, etc.
• Ensuring accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
• Performing a variety of administrative duties as requested by your direct supervisor and other managers in the company
• High interaction with service technicians and various customers from residential to commercial
• Other duties as assigned

Essential Qualifications

To be successful in this role, you will need:

• High school diploma or equivalent (GED)
• Minimum of 3 years relevant work experience in customer service environment
• Strong verbal and written communication skills
• Attention to detail
• Ability to manage priorities and workflow
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Proficient in Microsoft Office
• Ability to work from home efficiently
• Ability and willingness to work nights and weekends

Preferred Qualifications

While not required, the following qualifications would be an asset:

• Previous dispatch experience
• Plumbing, Electric & HVAC experience
• Ability to work in a fast-paced environment

Benefits

As a member of the arenaflex team, you will enjoy a range of benefits, including:

• Medical, Dental & Vision Insurance
• Supplemental AFLAC Insurance Options
• 401(k) Plan with Company Match
• Company-provided Life Insurance
• Employee discounts on company-provided services
• On-site training facility for continuous employee development
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement

Career Growth Opportunities

arenaflex is committed to the growth and development of our employees. We offer a range of opportunities for career advancement, including:

• Training and development programs
• Mentorship and coaching
• Opportunities for advancement within the company
• A supportive and inclusive work environment

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide a work environment that is free from harassment and discrimination.

How to Apply

If you are a motivated and customer-focused individual who is looking for a dynamic and supportive work environment, we encourage you to apply. Please submit your application today, and join our team of dedicated professionals who are passionate about delivering exceptional customer experiences. Apply To This Job Apply for this job