Experienced Temporary Mental Health Customer Service Representative – Hybrid Work Model

At arenaflex, we're dedicated to providing exceptional customer service and support to our patients and healthcare providers. As a Temporary Mental Health Customer Service Representative, you'll play a vital role in ensuring the smooth coordination of testing services, working closely with various departments to deliver outstanding results. If you're passionate about delivering top-notch customer service, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading organization in the healthcare industry, committed to providing innovative solutions and exceptional customer service. Our team is passionate about making a difference in the lives of our patients and healthcare providers. We're proud to offer a dynamic work environment that fosters growth, learning, and collaboration.

Job Summary

We're seeking an experienced Temporary Mental Health Customer Service Representative to join our team on a temporary basis for up to 6 months. As a key member of our customer service team, you'll be responsible for coordinating testing services, working with healthcare providers, and communicating with patients to ensure accurate and timely testing. This role requires a strong and diverse skillset, including excellent communication, problem-solving, and organizational skills.

Key Responsibilities

* Coordinate testing services for patients by reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.

• Work with healthcare providers to complete the required documentation and sample submission.
• Collaborate with insurance companies to secure the highest possible coverage for patients.
• Communicate with patients to explain insurance coverage benefits and test information, including process and turnaround time.
• Independently manage assigned work and meet production and quality metrics.
• Serve as the hub across all departments, working with technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes.
• Identify issues and trends, and collaborate with your team and leadership to develop best practices to ensure we're providing the best service and experience to all customers.
• Participate in projects that extend beyond your day-to-day to stretch you to think outside the box or explore new aspects of arenaflex or our customers' experience.
• Participate in the Quality Assurance plan.
• Comply with applicable CLIA and HIPAA regulations.

Requirements

* High school diploma or equivalent required.

• Fluent in Spanish is preferred/encouraged.
• Excellent interpersonal and communication skills.
• Accurate typing skills of at least 35 words per minute.
• Excellent listening, transcribing, and self-review skills.
• PC experience, including familiarity with Excel, Word, Internet, and e-mail.
• Able to manage several tasks simultaneously, often under pressure.
• Excellent organizational and task management skills and professional judgment.
• Enjoys problem-solving and identifying patterns.
• Hardworking individual who loves working on a team and supporting others.
• Minimum Speed/Bandwidth Requirements: 50 Mbps Download (MegaBits Per Second) - and Upload 5 Mbps.

What We Offer

* Competitive salary reflecting our commitment to attracting the best talent.

• Hybrid work model, combining remote work with time in our Remote office.
• Opportunities for career growth and learning benefits.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off and holidays.
• Access to cutting-edge technology and tools.

Why Join arenaflex?

At arenaflex, we're passionate about making a difference in the lives of our patients and healthcare providers. We're committed to providing exceptional customer service, innovative solutions, and a dynamic work environment that fosters growth, learning, and collaboration. If you're looking for a challenging and rewarding role that offers opportunities for career growth and learning benefits, we want to hear from you!

How to Apply

If you believe you have what it takes to join our team, submit your application without delay. We're keen to hear from talented candidates like you. Apply now and take the first step towards a rewarding career with arenaflex! Apply To This Job Apply for this job