Experienced Full Stack Technical Expert – BGCO-Tech Customer Service at arenaflex

Join arenaflex, a leading technology company, and become a part of our innovative team as an Experienced Full Stack Technical Expert – BGCO-Tech Customer Service. In this role, you will be responsible for providing exceptional technical support to high-value business and government customers, resolving complex technical issues, and delivering best-in-class customer experiences.

About arenaflex

arenaflex is a forward-thinking company that empowers individuals to reach their full potential. We believe in creating a collaborative and inclusive environment where our employees can grow, learn, and thrive. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We are committed to driving innovation, creativity, and impact in the world.

What you'll be doing

As a Technical Expert Coordinator, you will be the go-to person for our business and government customers who require technical assistance with our advanced products and solutions. You will be responsible for:

• Providing advanced troubleshooting for hardware and software, diagnosing both network and application issues
• Providing detailed information on how to set up/configure complex data and voice products
• Providing a high level of resolution support to multiple business customer types as measured by Customer Experience Audits adapting to their varying needs and requirements
• Providing efficient customer support with the ability to be proficient in customer-facing systems
• Maintaining an in-depth level of knowledge of products, network, and ability to position them as strategic solutions
• Driving trouble ticket accuracy through deductive reasoning and tool utilization
• Providing advanced technical support information to sales and support groups across all channels as appropriate
• Creating and accepting change and innovation in your area of the business to create greater value for customers, shareholders, and peers
• Leveraging skills and abilities to best support the customer as well as identify opportunities to drive growth and proactive solutions

Key Responsibilities

* Perform advanced troubleshooting for hardware and software, diagnosing both network and application issues

• Provide detailed information on how to set up/configure complex data and voice products
• Provide a high level of resolution support to multiple business customer types as measured by Customer Experience Audits adapting to their varying needs and requirements
• Provide efficient customer support with the ability to be proficient in customer-facing systems
• Maintain an in-depth level of knowledge of products, network, and ability to position them as strategic solutions
• Drive trouble ticket accuracy through deductive reasoning and tool utilization
• Provide advanced technical support information to sales and support groups across all channels as appropriate
• Create and accept change and innovation in your area of the business to create greater value for customers, shareholders, and peers
• Leverage skills and abilities to best support the customer as well as identify opportunities to drive growth and proactive solutions

What we're looking for

* Bachelor's degree or one or more years of work experience

• One or more years of customer service and/or sales experience
• Willingness to work a flexible schedule including evenings and weekends
• One or more years of technical support experience
• Experience with facilitation and communication across all levels of the organization
• Experience resolving customer issues, billing, and/or handling product Q&A
• Network Certifications: A+ Certification, Network+ Certification, etc.
• Experience with setting up or configuring complex data and voice products (Enterprise Messaging platforms and Private Networks)
• Experience in troubleshooting for PC Operating systems, specifically Device Manager and TCP/IP configuration
• Experience in Leadership

Preferred Qualifications

* One or more years of technical support experience

• Experience with facilitation and communication across all levels of the organization
• Experience resolving customer issues, billing, and/or handling product Q&A
• Network Certifications: A+ Certification, Network+ Certification, etc.
• Experience with setting up or configuring complex data and voice products (Enterprise Messaging platforms and Private Networks)
• Experience in troubleshooting for PC Operating systems, specifically Device Manager and TCP/IP configuration
• Experience in Leadership

Work Environment and Company Culture

As a hybrid role, you will have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager. You will be part of a collaborative and inclusive environment where our employees can grow, learn, and thrive. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy.

Compensation and Benefits

arenaflex offers a competitive salary and a comprehensive benefits package, including:

• Competitive salary
• Comprehensive benefits package
• Flexible work schedule
• Professional development opportunities
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance

Equal Employment Opportunity

arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job Apply for this job