Experienced Full Stack Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way we interact with technology and provide exceptional customer experiences. As a Service Desk Specialist/Live Chat Agent, you'll be at the forefront of this mission, providing critical assistance to keep our mobile applications running smoothly. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower individuals and organizations to achieve their full potential. With a strong commitment to customer satisfaction and a passion for technology, we're dedicated to creating a better tomorrow for our clients and communities. Our team is comprised of talented individuals who share a common goal: to make a meaningful impact through their work.

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team and provide top-notch support for our mobile applications. As a key member of our customer support team, you'll be responsible for troubleshooting, resolving issues, and providing exceptional customer experiences through live chat and other communication channels. If you're a technology enthusiast with a passion for helping others, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, your primary responsibilities will include:

• Providing Tier I support and customer assistance for our mobile applications, including troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
• Installing our mobile application on supported devices following defined procedures, processes, and methods.
• Employing Incident Management procedures to enter tickets into our required tracking system.
• Collaborating with our development team to identify and resolve issues, and providing feedback to improve our products and services.
• Maintaining accurate and detailed records of customer interactions, including issues, resolutions, and follow-up actions.
• Participating in ongoing training and professional development to stay up-to-date with the latest technologies and best practices.

Minimum Qualifications

To be considered for this role, you must possess:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
• OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

We recognize that experience and education can come in many forms. If you don't meet the minimum qualifications, but have relevant experience or education, we encourage you to apply. We'll consider the following substitutions:

• Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

While not required, we encourage candidates with the following qualifications to apply:

• Jira experience.
• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

Work Environment and Company Culture

As a remote worker, you'll have the flexibility to work from anywhere in Colorado, with a strong internet connection. Our team is passionate about collaboration, innovation, and customer satisfaction. We're committed to creating a positive and inclusive work environment that fosters growth, learning, and fun.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Service Desk Specialist/Live Chat Agent, you'll have opportunities to:

• Participate in ongoing training and professional development to stay up-to-date with the latest technologies and best practices.
• Collaborate with our development team to identify and resolve issues, and provide feedback to improve our products and services.
• Take on additional responsibilities and contribute to the growth and success of our team.
• Enjoy a competitive salary, comprehensive benefits package, and generous paid time off.

Compensation, Perks, and Benefits

As a valued member of our team, you'll enjoy:

• A competitive salary.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and holidays.
• Opportunities for professional growth and development.
• A fun and inclusive work environment.

How to Apply

If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant certifications or training documents to our online application portal. We can't wait to hear from you! Apply To This Job Apply for this job