Experienced Senior Director, Customer Operations Support – Remote Work Opportunity at arenaflex

At arenaflex, we're revolutionizing the way people live, work, and play by connecting them to what brings them joy. As a Senior Director, Customer Operations Support, you'll be part of a dynamic team that anticipates, leads, and believes in the power of listening to drive learning and growth. If you're passionate about driving innovation, creativity, and impact in the world, we want you to join our V Team!

About arenaflex

arenaflex is a leading provider of innovative solutions that empower people to live, work, and play in a connected world. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our employees are our greatest asset, and we strive to create a workplace where everyone feels valued, connected, and empowered to reach their potential and contribute their best.

Job Summary

We're seeking an experienced Senior Director, Customer Operations Support to lead our CS Operations Partner Development team and provide strategic recommendations to Senior Leadership on key business decisions and objectives. As a key member of our team, you'll be responsible for executing on the outsource contract strategy, performing market analysis to find potential suppliers, and leading a project team in support of the workforce optimization strategy. You'll also oversee the Invoice team, which audits and processes ~200 business partner invoices per month, and identify cost-saving opportunities through auditing both invoices and contracts.

Key Responsibilities

* Lead the CS Operations Partner Development team and provide strategic recommendations to Senior Leadership on key business decisions and objectives

• Execute on the outsource contract strategy, including market analysis to find potential suppliers
• Lead a project team in support of the workforce optimization strategy, including new site launches, work movements, and closures
• Oversee the Invoice team, which audits and processes ~200 business partner invoices per month
• Identify cost-saving opportunities through auditing both invoices and contracts
• Support the Security Compliance for VCG, including timely mitigation and remediation of all GCSO or VIA Security findings at our partner sites
• Collaborate with Corporate Security and Verizon Internal Audit on the implementation of best practices and influence or execute the adoption of identified best practices to all partners
• Work with Threat Management and Learning Development on proactive Security training and communication awareness
• Coach, mentor, and train others within arenaflex and educate key stakeholders on the benefits of a proposed approach
• Collaborate cross-functionally on various projects and initiatives in a matrix environment
• Present ideas and complex information to various levels, including C-suite effectively
• Communicate Scale & Impacts of risk items to projects and execute mitigations
• Be accountable for transformational cost savings $5-10M annually via process improvements
• Develop and draft external-facing documentation, ensuring adherence to all relevant legal and compliance standards
• Act as a strategic advisor to the executive team on operational discipline to facilitate growth and scaling of organizational functions
• Drive continuous improvement of our global customer service technology ecosystem through strategic tool recommendations
• Ensure VCG Security Compliance by coordinating timely mitigation of security findings and managing global clearance procedures

Requirements

* Bachelor's degree or equivalent years of experience

• 8+ years of relevant experience
• 5+ years of people management and leadership experience
• Experience leading Organizations of 50 employees or more
• Experience with outsourcing and vendor management
• Strong financial acumen and experience managing budgets
• Experience in Customer Facing Telecommunications - ie. customer service, tech support, social media, messaging
• Proven track record of engagement and influence with all levels of the organization, including senior VPs
• Process Improvement/Innovation/Project Management
• Flexibility to work nights and/or weekends and holidays per business needs
• Ability to work and collaborate cross-functionally to develop multiple, complex strategic initiatives and successfully transition them to operations/field for execution
• Strong logic, quantitative and analytical skills; deductive reasoning and problem-solving skills
• Demonstrated ability to synthesize information from a variety of sources and translate into effective and actionable information
• Ability to lead within sphere of influence, motivate others, resolve roadblocks, and escalate effectively

Nice to Have

* Operations background is a plus

• Experience with Google Office Suite
• Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely
• Demonstrated organizational, interpersonal and negotiation skills
• Experience collaborating across different functional areas
• The ability to thrive in a fast-paced, dynamic work environment
• Agile Certification
• Ability to travel internationally and domestically, per business needs (25%-50%)

What We Offer

* Competitive compensation package, with a salary range of $169,000.00 to $314,000.00 annually based on a full-time schedule

• Comprehensive benefits package, including health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance
• Award-winning total rewards package
• Opportunity to work in a dynamic, collaborative environment with a team of passionate and dedicated professionals
• Professional development opportunities, including training and education programs
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance and contributions

How to Apply

If you're passionate about driving innovation, creativity, and impact in the world, and you're looking for a challenging and rewarding career opportunity, we want to hear from you! Click the link below to apply for this exciting role. Apply To This Job

Equal Employment Opportunity

arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a workplace where everyone feels valued, connected, and empowered to reach their potential and contribute their best. Apply for this job