Experienced Full Stack Customer Service Operations Associate – Remote Work Opportunity in Educational Technology

We are excited to announce a unique opportunity for a highly motivated and detail-oriented individual to join our dynamic team at arenaflex as a Remote Operations Associate - Customer Service. In this pivotal role, you will be at the forefront of providing outstanding customer support to educators and educational institutions, ensuring they effectively utilize our digital products. You will collaborate closely with various internal teams, particularly Sales, to manage essential operational tasks such as data entry, order processing, invoicing, and maintaining our CRM systems.

About arenaflex

arenaflex is a leading provider of innovative educational technology solutions, dedicated to empowering educators and institutions to deliver exceptional learning experiences. Our mission is to bridge the gap between technology and education, fostering a supportive and collaborative work environment that encourages innovation and teamwork. As a Remote Operations Associate - Customer Service, you will be part of a dynamic team that is passionate about making a difference in the lives of educators and students.

Key Responsibilities

As a Remote Operations Associate - Customer Service, you will be responsible for:

• Responding to customer inquiries through phone, chat, email, and request forms using CRM tools (Zoho and Zoom phone).
• Updating CRM tickets to accurately reflect the status of customer issues and conducting necessary follow-ups.
• Processing purchase orders and payments for both print and digital products.
• Ensuring accurate tracking and delivery of print orders.
• Generating and sending invoices to customers in a timely manner.
• Conducting data entry tasks associated with accounts payable, purchase orders, and inventory management.
• Assisting with technical integrations (SSO/Rostering) using third-party tools and internal systems.
• Supporting customers in manually registering teachers on our online platform.
• Providing Tier I technical support for digital offerings and coordinating with other teams for Tier II support when necessary.
• Facilitating the SaaS contract process for new and renewing customers.
• Confirming customers' access to digital products by updating internal tools.
• Engaging in various research and reporting projects as required.
• Performing additional duties as assigned.

Required Skills

To succeed in this role, you will need:

• Proficiency in Microsoft Excel.
• Experience with CRM systems (Zoho preferred).
• Strong communication skills, both written and verbal.
• Fast and accurate typing or chat response speed.
• Excellent critical thinking and analytical abilities.
• Capacity to work a flexible schedule between 8:00 AM and 5:30 PM CST.

Qualifications

We are looking for candidates with:

• Minimum of 2 years of experience in customer service or technical support, ideally in a call center or operations environment.
• Familiarity with the education or ed-tech sector is advantageous.
• Previous experience in a fast-paced, deadline-driven environment is preferred.
• Remote work experience is an asset.
• High school diploma required; an Associate's degree or higher is preferred.

Career Growth Opportunities

As a Remote Operations Associate - Customer Service, you will have the chance to enhance your skills in customer service and operations within the educational technology sector. This role provides a pathway for advancement to positions with greater responsibilities as you grow with our company.

Company Culture and Values

Our organization is committed to fostering a supportive and collaborative work environment. We prioritize innovation and teamwork, encouraging all team members to share ideas and contribute to our mission of delivering exceptional service to our customers.

Compensation and Benefits

We offer a comprehensive benefits package, including:

• Comprehensive medical, dental, vision, and life insurance options, with 100% employer-paid HDHP for eligible employees and their families.
• 401K plan with company matching.
• Flexible vacation and sick leave policy, alongside nine paid holidays and a winter office closure from December 24th to January 1st.
• Additional perks and benefits available for full-time employees.

Why Join arenaflex?

As a Remote Operations Associate - Customer Service, you will have the opportunity to:

• Work in a dynamic and innovative environment that is passionate about making a difference in the lives of educators and students.
• Develop your skills in customer service and operations within the educational technology sector.
• Collaborate with a talented team of professionals who share your passion for delivering exceptional service.
• Enjoy a comprehensive benefits package and flexible work arrangements.
• Contribute to the growth and success of a leading provider of educational technology solutions.

How to Apply

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply To This Job Apply for this job