Experienced Full Stack Customer Service Representative – Hybrid Remote Work Opportunity

Are you ready to take off on a new career journey with a world-renowned airline? Look no further than arenaflex, where we're passionate about delivering exceptional customer experiences and fostering a culture of inclusivity and diversity. As an Experienced Full Stack Customer Service Representative, you'll be part of our Payments and Digital Strategy team in the arenaflex Credit Union, working on a hybrid remote schedule that balances flexibility with collaboration.

About arenaflex

arenaflex is a leading airline that's always on the move, connecting people and cultures around the world. With a rich history and a commitment to innovation, we're dedicated to providing exceptional customer experiences that exceed expectations. Our team is passionate about delivering world-class service, and we're looking for talented individuals like you to join our crew.

Why You'll Love This Job

As a Member Services Representative, you'll play a critical role in ensuring the smooth operation of our credit union's daily activities. You'll be responsible for processing transactions, resolving member inquiries, and maintaining compliance with regulatory requirements. If you're detail-oriented, enjoy working in a fast-paced environment, and are passionate about delivering exceptional customer service, this role is perfect for you.

Key Responsibilities

* Complete data access and balancing tasks to ensure accurate financial records

• Coordinate return items with vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Work member cases/assignments and follow established guidelines and procedures
• Process mortgage bills, multi-account and member deposits, credit card bills, and other transactions
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, review, and make necessary GL, account changes, and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from members for timely and accurate processing of international and domestic wire transfer requests
• Research and verify incoming and outgoing wire transfer information
• Communicate with vendors to process wire transfers
• Understand and be familiar with outgoing and incoming wire transfer regulations
• Deposit check returns, review member back checks on draft changes, process member checks, verify members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

What You'll Need for Success

* High school degree or equivalent

• Intermediate Excel and Word experience
• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
• Ability to work prolonged hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet time limits
• Ability to maintain excellent performance and attendance
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams

What You'll Get

* Competitive salary

• Travel perks: Ready to explore the world? You, your family, and friends can reach 365 destinations on over 6,800 daily flights across our global network.
• Health benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning, we also offer digital health visits, flexible spending accounts, and more.
• Wellness programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
• 401(k) program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Join Our Dynamic Team

At arenaflex, we're committed to fostering a culture of inclusivity and diversity. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential, and creating inclusive work environments that meet and exceed the needs of our diverse global community.

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take off on a new career journey with arenaflex! Apply To This Job Apply for this job