Experienced Provider Customer Service Call and Chat Representative – Remote Work Opportunity at arenaflex
At arenaflex, we're dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. As a leading provider of innovative healthcare solutions, we're committed to making a positive impact on the lives of millions of people. If you're passionate about delivering exceptional customer service and making a difference in the healthcare industry, we want to hear from you!
Job Highlights:
* Position: Experienced Provider Customer Service Call and Chat Representative – Remote
- Company: arenaflex
- Location: Remote (within the state of Tennessee)
- Start Date: Immediate openings available
- Compensation: A competitive salary and comprehensive benefits package
About arenaflex:
arenaflex is a dynamic and innovative company that's revolutionizing the healthcare industry. We're committed to creating a healthier future for everyone, and we're looking for talented individuals like you to join our team. Our mission is to provide exceptional customer service, support, and solutions to healthcare providers and their patients. We're passionate about making a difference, and we're excited to have you join our journey!
Primary Responsibilities:
As an Experienced Provider Customer Service Call and Chat Representative, you'll play a critical role in supporting healthcare providers who care for our members. Your responsibilities will include:
- Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues
- Providing exceptional service to providers in a multi-channel environment, including call and concurrent chat
- Quickly and appropriately triaging contacts from healthcare professionals, including physician offices, clinics, and billing offices
- Seeking to understand and identify the needs of the provider, answering questions, and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
- Researching and dissecting complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction
- Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
- Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
- Influencing providers to utilize self-service digital tools, assisting with navigation questions, and selling the benefits of the tool, including aiding in faster resolution
Required Qualifications:
* High School Diploma/GED or equivalent work experience
- Must be 18 years of age or older
- 1+ years of customer service experience with analyzing and solving customer concerns
- Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
- Ability to type at the speed of greater than or equal to 35-40+ WPM with an accuracy of 90%
- Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9AM-5:30 PM CST from Monday-Friday, with occasional overtime, weekends, and/or some holidays based on business need
Preferred Qualifications:
* Experience in a related environment (i.e., office, call center, customer service, etc.) using phones and computers as the primary job tools
- Prior healthcare experience and knowledge of healthcare terminology
Telecommuting Requirements:
* Reside within the state of Tennessee
- Ability to keep all company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
* Ability to multi-task, including the ability to type in multiple conversations
- Ability to resolve calls and messages, avoiding escalated complaints
- Time management skills
- Emotional Intelligence and Empathy
- Active Listening and Comprehension
- Excellent written communication skills
- Demonstrated problem-solving, organization, and interpersonal skills
- Demonstrated experience consistently achieving quality and productivity standards
Career Growth Opportunities and Learning Benefits:
At arenaflex, we're committed to helping you grow and develop your skills and career. As a member of our team, you'll have access to:
- Comprehensive training programs to help you develop your skills and knowledge
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment that encourages learning and development
- Access to cutting-edge technology and tools to help you succeed in your role
Work Environment and Company Culture:
arenaflex is a dynamic and innovative company that's passionate about making a difference in the healthcare industry. Our company culture is built on the values of:
- Excellence: We strive for excellence in everything we do, from delivering exceptional customer service to developing innovative solutions.
- Innovation: We're committed to staying ahead of the curve and finding new and better ways to support healthcare providers and their patients.
- Collaboration: We believe that teamwork is essential to achieving our goals, and we're committed to building a culture of collaboration and respect.
- Integrity: We're committed to doing the right thing, even when it's hard, and we expect the same from our team members.
Compensation, Perks, and Benefits:
arenaflex offers a comprehensive benefits package that includes:
- Competitive salary and bonuses
- Comprehensive health insurance, including medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Paid time off and holidays
- Access to cutting-edge technology and tools
- Opportunities for career advancement and professional growth
Conclusion:
If you're passionate about delivering exceptional customer service and making a difference in the healthcare industry, we want to hear from you! As an Experienced Provider Customer Service Call and Chat Representative at arenaflex, you'll have the opportunity to work with a dynamic and innovative company that's committed to making a positive impact on the lives of millions of people. Apply today and join our team of dedicated professionals who are passionate about delivering exceptional service and making a difference in the healthcare industry! Apply for this job