Experienced Pharmacy Technician – Clinical Customer Care (Remote) at arenaflex

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a strong background in pharmacy and a desire to work in a dynamic, fast-paced environment? If so, we invite you to join arenaflex as an Experienced Pharmacy Technician – Clinical Customer Care (Remote)! At arenaflex, we're committed to empowering our customers to take control of their health and wellness. As a Pharmacy Technician, you'll play a vital role in our customer care team, providing expert guidance and support to our customers, clinical pharmacists, and other stakeholders. With a focus on remote work, you'll enjoy the flexibility to work from home while still being part of a collaborative and supportive team.

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our customers and communities. Our team is passionate about delivering exceptional customer service, and we're committed to creating a work environment that's inclusive, diverse, and supportive. As a Pharmacy Technician at arenaflex, you'll be part of a dynamic team that's shaping the future of healthcare.

Key Responsibilities

As an Experienced Pharmacy Technician – Clinical Customer Care (Remote) at arenaflex, your key responsibilities will include:

• Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned
• Making outbound calls for various purposes, including urgent situations deemed by the clinical pharmacist team
• Assisting clinical pharmacists with outgoing calls to medical professionals, pharmacies, and customers
• Providing guidance and feedback to Customer Care Associates using a consultative approach to develop staff knowledge
• Completing tickets to support the Customer Care Team and Clinical RPh team
• Maintaining an advanced understanding of all arenaflex policies and procedures, as well as our products and services
• Monitoring and processing help desk assigned tasks on a daily basis
• Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls and following through until resolution has been met
• Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate
• Investigating and reporting pharmacy errors
• Learning pharmacy laws and regulations nationwide
• Serving as a point of contact for system or technology/software outages and notifying all appropriate parties for resolution
• Maintaining confidentiality of all customer information
• Working autonomously and proactively identifying areas in need of improvement
• Collaborating with teammates to achieve shared goals
• Demonstrating a customer-centric approach and commitment to quality
• Working a flexible schedule, with shifts possibly starting and ending outside of normal business hours
• Performing other tasks assigned while working in a fast-paced environment

Essential Qualifications

* Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)

• High school or equivalent diploma

Preferred Qualifications

* National Pharmacy Technician Certification (PTCB or NHA)

• Demonstrated ability to work as an effective team member
• Strong organization skills and attention to detail
• Experience recognizing and identifying patient medications
• 6+ months of relevant experience working with computer and web-based tools
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information
• Strong customer service skills and a customer-centric approach
• Ability to work autonomously and collaboratively as part of a team
• Strong technical skills, including proficiency in computer and web-based tools

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Pharmacy Technician, you'll have opportunities to:

• Develop your skills and knowledge in pharmacy and customer care
• Collaborate with a dynamic team of professionals to achieve shared goals
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your role
• Enjoy a competitive compensation and benefits package, including opportunities for career advancement and professional growth

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. As a Pharmacy Technician, you'll enjoy:

• A flexible work schedule, with the option to work from home
• A dynamic and collaborative work environment, with opportunities to work with a diverse team of professionals
• Ongoing training and development programs to enhance your skills and knowledge
• A competitive compensation and benefits package, including opportunities for career advancement and professional growth
• A customer-centric approach, with a focus on delivering exceptional customer service and support

Compensation, Perks, and Benefits

As a Pharmacy Technician at arenaflex, you'll enjoy a competitive compensation and benefits package, including:

• A competitive salary
• Opportunities for career advancement and professional growth
• Ongoing training and development programs to enhance your skills and knowledge
• A dynamic and collaborative work environment, with opportunities to work with a diverse team of professionals
• A flexible work schedule, with the option to work from home
• A comprehensive benefits package, including medical, dental, and vision coverage
• Paid time off and holidays
• Opportunities for professional growth and development

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for the Experienced Pharmacy Technician – Clinical Customer Care (Remote) role at arenaflex. To apply, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job