Experienced Full Stack Product Manager – Customer Service Platform Development at arenaflex

As a leading innovator in the entertainment industry, arenaflex is revolutionizing the way people consume content. With over 200 million members worldwide, we're constantly pushing the boundaries of what's possible. Our Customer Service (CS) team is at the forefront of this revolution, working tirelessly to ensure that our customers have an exceptional experience every time they interact with us. We're now seeking an experienced Full Stack Product Manager to join our team and help shape the future of our Contact Center Platform.

About arenaflex

arenaflex is a global entertainment company that produces and distributes original content to millions of subscribers worldwide. Our mission is to create a world where everyone can enjoy their favorite shows, movies, and games, without any obstacles. We're committed to innovation, creativity, and customer satisfaction, and we're always looking for talented individuals who share our passion.

The Role

As a Full Stack Product Manager at arenaflex, you'll be responsible for leading and driving innovation in our Member Development and Agent Experience on our Contact Center Platform. You'll work closely with our Design, Engineering, Operations, and Data Engineering teams, as well as third-party solution providers, to deliver the best platform for our Customer Service team to provide an exceptional customer experience. You'll be a key player in shaping the future of our Contact Center Platform, embracing third-party solutions, and creating and executing a long-term strategy and priority plan.

Responsibilities

* Provide Product Management leadership for our Contact Center Platform, including adoption of new features, feature enhancements, data feeds, APIs, and integration with our internal tools

• Help define strategy, capture requirements, clarify priorities, identify dependencies, mitigate risks and obstacles, communicate, and create a roadmap
• Collaborate with each functional CS team to better understand their visions and challenges and together deliver the best possible solutions
• Manage integrations and adoption of product features by working closely with our teams of engineers and data scientists, as well as third-party providers and/or consulting firms
• Understand the differences in support expectations in different regions around the world and tailor the experience accordingly
• Extend Product Management responsibilities to other tools as needed
• Embrace the unique culture of arenaflex

What We're Looking For

* 3 years of experience managing consumer or content-centric products

• Ability to make difficult decisions based on both data and judgment
• A deep focus on delivering a great customer and agent experience
• Demonstrated track record of delivering projects that measurably improve customer and agent experiences
• Leadership and organizational influence without authority
• Excellent written and verbal communication skills: good memos and presentations are essential, ability to build trust and create cross-functional partnerships
• Ability to inspire, motivate, and lead designers and engineers
• Previous experience working with CCaaS, CPaaS, UCaaS, and CRM products, either third-party or self-developed
• Previous experience focused on customer service
• Experience working on global products is also an advantage

Job Benefits

* Health Care and Insurance: arenaflex typically offers comprehensive health insurance plans, including medical, dental, and eye care coverage, for its employees and their families

• Paid Time Off (PTO): arenaflex often offers a flexible PTO policy, which allows employees to take time off as needed without hard limits on the number of days
• Parental Leave: arenaflex is known for its generous parental leave policies, which provide plenty of free time for both new moms and dads to bond with their newborns or adopted children
• 401(K) Retirement Plan: the company may offer a 401(K) retirement plan with a competitive matching contribution to help employees save for their future
• Stock Options: arenaflex has historically offered stock options or stock awards to its employees, allowing them to share in the company's success
• Wellness Programs: the company may offer wellness programs, fitness allowances, or memberships to encourage employees to maintain a healthy lifestyle
• Tuition Reimbursement: arenaflex may offer tuition reimbursement or professional development opportunities to help employees continue their education and develop their skills
• Employee Assistance Program (EAP): maps typically provide confidential resources and support to employees facing personal or work-related challenges
• Flexible Work Arrangements: arenaflex values flexibility and results, so it may offer options for remote work or flexible work schedules
• Travel and Entertainment: depending on the location, employees may receive benefits related to travel, entertainment, or even access to arenaflex content

Why Join arenaflex?

* Be part of a global entertainment company that's revolutionizing the way people consume content

• Work with a talented team of innovators who are passionate about delivering exceptional customer experiences
• Enjoy a dynamic and inclusive work environment that values creativity, collaboration, and results
• Take advantage of comprehensive benefits, including health insurance, paid time off, parental leave, and more
• Have the opportunity to grow and develop your skills through training and professional development programs
• Be part of a company that's committed to making a positive impact on the world through its content and business practices

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our team of innovators who are shaping the future of entertainment! Apply for this job