Experienced Intern, Airport Customer Service (ACS) Field Support Strategy and Analytics – Work from Home Opportunity at arenaflex
About arenaflex
arenaflex is a leading global airline that connects people and cultures from around the world. With a rich history of innovation and customer-centricity, arenaflex has established itself as a pioneer in the aviation industry. Our commitment to excellence, safety, and sustainability has earned us a reputation as a trusted and reliable partner for travelers, employees, and stakeholders alike.
Join the arenaflex Team
We are seeking an experienced and motivated intern to join our Airport Customer Service (ACS) Field Support Strategy and Analytics team. As an intern, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will be responsible for supporting various projects, analyzing data, and developing recommendations to improve processes and enhance customer satisfaction.
Key Responsibilities
As an intern in the ACS Field Support Strategy and Analytics team, you will have the following key responsibilities:
- Work with a team of Customer Experience professionals on multiple projects to:
+ Measure and analyze current performance + Implement project management skills and practices + Work across business units with various stakeholders in a professional setting + Provide process engineering and/or internal consulting services + Participate in data collection efforts for projects that impact cross-functional departments + Identify and implement improvements to existing processes to increase efficiency, productivity, and performance + Recommend ideas for new ways to provide optimal customer service and evaluate impact of proposed operational changes
- Collaborate with team members to develop and implement strategies to improve customer satisfaction and loyalty
- Analyze data and develop recommendations to improve processes and enhance customer experience
- Present findings and recommendations to leadership and other stakeholders
- Develop and maintain relationships with internal and external stakeholders
What You Need to Succeed
To be successful in this role, you will need to possess the following qualifications:
- Undergraduate students in pursuit of a bachelor's degree in Industrial Engineering, Business Administration, Analytics, Statistics, Economics, Hospitality, or similar in a 4-year degree program
- Students must be enrolled in an accredited institution during the duration of the program to participate
- Must be able to present themselves professionally and effectively communicate with various levels of leadership
- Team-oriented and supportive of continuous improvement methodologies
- Strong organizational, project management, and verbal/written communication skills
- Proficiency in Microsoft Office Suite, including Excel and PowerPoint
- Willingness/ability to learn new skills
- Embraces diverse people, thinking, and styles
- Consistently makes safety and security, of self and others, the priority
What Will Give You a Competitive Edge
While the above qualifications are essential, the following preferred qualifications will give you a competitive edge:
- Familiarity with data analysis and/or experience in some of the following: SQL, SAS, Python, R, Tableau, Microsoft Power Apps
- Comfortable working in group and individual settings
- Track record of seeking leadership roles including student and community organizations
- Ability to digest large amounts of data and information and succinctly explain what can be learned from the data and how it can support decision making
- Ability to develop effective presentations that help explain the background, analysis, results, and recommendations to leaders in an efficient and effective manner
- Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges of our customers
- Desire to learn more about the airline industry and interest in arenaflex as a company
Internship Program Outline
As an intern in the ACS Field Support Strategy and Analytics team, you will have the following internship program outline:
- Interns will spend 12 weeks at the arenaflex Headquarters in Atlanta, Georgia
- Students who reside 50 miles or more from Headquarters are eligible for a housing stipend
- Program Start Date: May 12th, 2025 - Program End Date: August 1st, 2025 (12 weeks)
Why Join arenaflex?
As an intern at arenaflex, you will have the opportunity to:
- Work with a talented team of professionals who are passionate about delivering exceptional customer experiences
- Develop your skills and knowledge in data analysis, project management, and customer experience
- Collaborate with internal and external stakeholders to develop and implement strategies to improve customer satisfaction and loyalty
- Present your findings and recommendations to leadership and other stakeholders
- Develop and maintain relationships with internal and external stakeholders
- Enjoy a competitive salary and benefits package
- Participate in a comprehensive internship program that includes training, mentorship, and networking opportunities
How to Apply
If you are a motivated and experienced student who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume, cover letter, and transcripts, to the arenaflex website.
Contact Us
If you have any questions or would like more information about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Apply To This Job Apply for this job