Experienced Healthcare Customer Service Representative - Phone Intake (Remote)

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced, dynamic environments where no two interactions are ever the same? If so, we invite you to join our team as a Healthcare Customer Service Representative - Phone Intake at arenaflex, a leading provider of innovative healthcare solutions. As a key member of our remote team, you will be the first point of contact for patients seeking home healthcare services, providing empathetic and informative support to those who need it most. With a strong focus on customer satisfaction, you will work collaboratively with our team to ensure seamless communication, efficient issue resolution, and exceptional patient experiences.

About arenaflex

arenaflex is a forward-thinking organization dedicated to revolutionizing the healthcare industry through cutting-edge technology and compassionate care. Our mission is to empower patients, families, and healthcare professionals with the tools and support they need to navigate the complexities of healthcare. As a remote team member, you will be part of a vibrant community that values collaboration, innovation, and mutual respect.

Key Responsibilities

As a Healthcare Customer Service Representative - Phone Intake, your primary responsibilities will include:

• Responding to approximately 60-65 incoming calls per day from patients, providers, and referral sources
• Collecting clinical and demographic information and entering it into our CareCentrix portal
• Providing empathetic and informative support to patients and families, addressing their concerns and resolving issues in a timely and professional manner
• Collaborating with our team to ensure seamless communication and efficient issue resolution
• Maintaining accurate records and documentation, adhering to all company policies, including HIPAA/PHI
• Meeting or exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives

Qualifications

To succeed in this role, you will need:

• A High School Diploma or GED
• Minimum 2 years of Customer Service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
• Ability to navigate dual monitors and multiple applications
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
• Basic PC & Search Engine abilities (e.g., using the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)

What We Offer

As a valued member of our team, you can expect:

• Starting pay of $17.50/hour + Monthly Incentive Bonus Opportunity
• A comprehensive benefits package, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training, and more
• Advancement Opportunities, professional skills training, and tuition/exam reimbursement
• PayActiv - access earned income in between paychecks
• Walgreens Discount - receive up to 25% off eligible items
• A dynamic and supportive work environment with a sense of community

Career Growth Opportunities

At arenaflex, we are committed to helping our team members grow and develop their careers. As a Healthcare Customer Service Representative - Phone Intake, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced team members
• Opportunities for advancement to leadership roles or specialized positions within the company
• Tuition reimbursement and exam fees for professional certifications or degree programs

Work Environment and Company Culture

As a remote team member, you will enjoy the flexibility and autonomy to work from the comfort of your own home. Our virtual office is designed to foster collaboration, creativity, and connection among team members. We value diversity, equity, and inclusion, and strive to create a workplace culture that is welcoming and supportive of all individuals.

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply now! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to reviewing your application and discussing this exciting opportunity with you further. Apply To This Job Apply for this job