Experienced Full Stack Healthcare Customer Advisor – Special Needs Service Advocate

At arenaflex, we're dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. As a highly skilled and compassionate Healthcare Customer Advisor, you'll play a vital role in serving and managing special needs for our members and/or their family members. If you're passionate about helping individuals and families of children with special needs, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare organization that's committed to making a difference in the lives of millions of people. Our team of dedicated professionals is passionate about creating a more responsive, affordable, and equitable healthcare system. We believe that everyone deserves access to quality care, regardless of their background or circumstances. As a member of our team, you'll have the opportunity to work with a talented and diverse group of individuals who share your values and are dedicated to making a positive impact.

Job Summary

As a Healthcare Customer Advisor, you'll be responsible for providing holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs. You'll be the primary point of contact for members, delivering compassionate support and creating a memorable, positive experience. You'll work independently to resolve issues, make decisions, and solve problems creatively and completely using sound judgment and critical thinking.

Key Responsibilities

* Provide holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs

• Serve as an ongoing, point of contact for members, primarily via the phone channel (may also use email, chat, text), delivering compassionate support and creating a memorable, positive experience
• Create and build ongoing relationships with members and teammates
• Make decisions independently and solve problems creatively and completely using sound judgment and critical thinking
• Consistently follow through on commitments and frame realistic expectations for members
• Plan, prioritize, organize, and complete work to meet established objectives for our families
• Manage project time to ensure follow-up and outreach work is completed in a timely manner
• Families served include a range of low, moderate, and high needs as determined by clinical needs, financial impacts, and/or level of escalation
• Process includes outreach calls to initiate contact with members referred by executives and partners
• Responsible for maintaining accurate family counts on our documentation platform
• Focus on teamwork and fostering a strong team environment through activities including mentoring and acting as a resource for colleagues
• Anticipate member needs and proactively seek out external and internal resources or partners where appropriate to add unexpected value for the member
• Determine appropriate referrals to other programs/services as needed with or without technology guidance
• Responsible for providing high-quality member experience as reflected in post-contact surveys and member feedback

Requirements

* High School Diploma / GED OR equivalent work experience

• 1+ years of experience helping, resolving, or advocating on behalf of members or customers
• Experience using a computer and Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Excel (ability to sort, filter, and create simple spreadsheets), and Microsoft Outlook (email and calendar management)
• Ability to work 40 hours per week, Monday through Friday, from 9:45am – 6:15pm CST, within our Family Engagement Center. It may be necessary, given the business need, to work occasional overtime
• Must be 18 years of age or older

Preferred Qualifications

* 1+ years of A4Me OR 3+ months of Quick Assist experience

• Claims processing experience
• Experience providing care for children with special needs
• Experience within a member-focused healthcare environment
• Experience within a service delivery capacity (examples include, but are not limited to: social services, caregivers, hospitality, social work, sales, non-profit agencies)

Telecommuting Requirements

* Ability to keep all company-sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Compensation and Benefits

* The hourly range for California / Colorado / Connecticut / Nevada / New York / New Jersey / Washington / Rhode Island residents is $18.80 - $36.78 per hour

• Pay is based on several factors including but not limited to education, work experience, certifications, etc.
• In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements)

Work Environment and Culture

* arenaflex is a dynamic and fast-paced work environment that requires agility and flexibility

• We're committed to creating a culture that values diversity, equity, and inclusion
• Our team is passionate about making a difference in the lives of our members and the communities we serve
• We offer a range of opportunities for professional development and growth, including training, mentorship, and coaching

How to Apply

If you're passionate about helping individuals and families of children with special needs, we want to hear from you! Apply today and let's build the future together. Apply To This Job

We're an Equal Opportunity Employer

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

We're a Drug-Free Workplace

Candidates are required to pass a drug test before beginning employment.

Join Our Team

At arenaflex, we're committed to making a difference in the lives of our members and the communities we serve. If you're passionate about healthcare and dedicated to making a positive impact, we want to hear from you! Apply today and let's build the future together. Apply for this job