Experienced Full Stack Lobby Customer Service Representative – Community Support and Assistance

Are you passionate about delivering exceptional customer service and making a positive impact in your community? Do you thrive in fast-paced environments and enjoy working with diverse populations? If so, we invite you to join arenaflex's dynamic team as a Full Stack Lobby Customer Service Representative. In this role, you will be the face of arenaflex, providing professional and respectful service to internal and external customers, while also gaining valuable knowledge and skills to drive success.

About arenaflex

arenaflex is a leading organization dedicated to providing support and assistance to individuals and families in need. Our team of dedicated professionals is committed to making a difference in our community, and we are seeking like-minded individuals to join our ranks. With a focus on community engagement, arenaflex offers a dynamic work environment that is both challenging and rewarding.

About the Role

As a Full Stack Lobby Customer Service Representative, you will be responsible for providing exceptional customer service to internal and external customers, while also gaining general knowledge to provide responses to customer questions at the lobby window. You will be responsible for:

• Providing professional and respectful customer service to internal and external customers
• Gaining general knowledge to provide responses to customer questions at the lobby window
• Completing accurate data entry of new applications for food, cash, and medical benefits
• Issuing electronic benefit cards (EBT) or performing (EBT) destruction
• Working in a fast-paced environment, adhering to quick turnaround times, and executing accurate follow up and follow through

What You'll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience, and we exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you, and Denver to the next level. Our ideal candidate has some or all of the following experience, skills, and characteristics:

• A proven ability to make a difference through engaging customers with a solution-oriented approach
• A passion for working in community and exhibit a strong desire to work with vulnerable, at-risk populations
• Proven success in working in a fast-paced environment, adhering to quick turnaround times, and executing accurate follow up and follow through
• Bilingual skills and the ability to read, write, and speak proficiently
• Strong Microsoft Office skills (Outlook, Word, Excel)

Essential and Preferred Qualifications

* Education requirement: Graduation from high school or the possession of a GED, HiSET, or TASC Certificate

• Experience requirement: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement
• Licensure & Certification: None

Skills and Competencies

* Strong communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Bilingual skills (ability to read, write, and speak proficiently)
• Strong problem-solving and analytical skills

Career Growth Opportunities and Learning Benefits

arenaflex is committed to providing opportunities for growth and development. As a Full Stack Lobby Customer Service Representative, you will have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced professionals
• Opportunities for advancement and career growth
• A dynamic and supportive work environment

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our team is committed to making a positive impact in our community, and we are seeking like-minded individuals to join our ranks. As a Full Stack Lobby Customer Service Representative, you will be part of a team that is dedicated to providing exceptional customer service and making a difference in the lives of our customers.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and a comprehensive benefits package, including:

• A competitive salary range of $22.01-$33.02
• A target hiring range of $22.01-$26.84
• Generous benefits package, including medical, dental, and vision plans
• 140 hours of PTO earned within the first year, plus 11 paid holidays, 1 personal holiday, and 1 volunteer day per year
• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan

How to Apply

If you are passionate about delivering exceptional customer service and making a positive impact in your community, we invite you to apply for the Full Stack Lobby Customer Service Representative position at arenaflex. Please submit your application as soon as possible and no later than January 30th, 2024, at 11:59pm. We encourage you to apply, even if you feel you're not a perfect match – we'd love to hear from you! Apply To This Job Apply for this job