Experienced Customer Solutions Representative – Remote Work Opportunity
About arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading innovator in the industry, we're committed to shaping the future of customer solutions. With a rich history of innovation and a dedication to excellence, we're constantly pushing the boundaries of what's possible. Our team is comprised of talented individuals who share a common goal: to provide unparalleled service and support to our customers.
Job Summary
We're seeking an experienced Customer Solutions Representative to join our remote team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers, resolving issues, and driving customer satisfaction. If you're a motivated and customer-focused individual with a passion for delivering outstanding results, we want to hear from you.
Key Responsibilities
*
Call Handling & Order Processing
+ Verbally receive information from customers to clarify the purpose of the call + Create orders, provide product information, create RGA or refer calls to the appropriate department, dealer/distributor, or sales representative + Coordinate with other departments to verify the availability of products + Recommend product selection based on product application
Administrative Tasks
+ Maintain CRM data + Process or respond to email correspondence from customers or sales representatives + Mail catalogs to customers as requested + Retrieve and send invoices or packing lists as requested + Process credit memos/chargebacks
Issue Resolution
+ Assist customers with the resolution of miss-shipments + Communicate territory/customer problems with assigned sales representatives + Provide basic technical guidance on products + Assist with backorder resolution
Critical Functional Skills & Knowledge
* Solid working knowledge of a call reporting management (CRM) system
- Solid working knowledge of phone systems
- Ability to read schematics and illustrated parts lists
- Solid ERP system knowledge
- Working product knowledge
- Solid knowledge of Microsoft Office products, specifically Excel and Word
Education & Experience
* High school degree or equivalent
- Solid English verbal and written communication skills
- At least 2 years' previous call center environment working as a CSR
- At least 3-5 years' previous work experience balancing call center and data entry
Why Join arenaflex?
* Competitive Compensation: We offer a competitive hourly rate and a full benefits package, including medical/dental/vision insurance, at date of hire.
- Career Growth Opportunities: We're committed to helping our employees grow and develop their careers. With a focus on employee development and training, you'll have the opportunity to advance your skills and knowledge.
- Diverse and Inclusive Environment: We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Together, we can bring the best ideas to life.
- Flexible Work Arrangements: As a remote team member, you'll have the flexibility to work from the comfort of your own home.
- Employee Purchase Discount: As an arenaflex employee, you'll receive an employee purchase discount on our products.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering outstanding results, we want to hear from you. Don't hesitate to apply – we value a great attitude and a willingness to learn above all. Submit your application today! Apply To This Job Apply for this job