Experienced Full Stack Customer Service Specialist – Opportunity for Remote Work at arenaflex
Are you passionate about delivering exceptional customer service and eager to start a rewarding career in a dynamic industry? Look no further than arenaflex, a leading company dedicated to helping one million homes and businesses cut their carbon by 2025. We're seeking an experienced Full Stack Customer Service Specialist to join our team, working remotely from the comfort of your own home.
About arenaflex
arenaflex is a pioneering company that provides 100% renewable electricity, bought directly from our community of 2000 independent renewable generators. We're committed to making a positive impact on the environment and strive to be a supportive community where everyone has equal opportunities. Our values of being fair, straightforward, focused, and inclusive guide everything we do.
Job Summary
As a Customer Service Specialist at arenaflex, you'll be the face of our company, providing exceptional end-to-end service to our customers who use and/or generate renewable energy at home. You'll work closely with our team to resolve customer queries, provide technical support, and promote our digital services. With a strong focus on customer satisfaction, you'll be passionate about delivering quality service and exceeding targets.
Key Responsibilities
* Provide exceptional customer service via phone, email, and other communication channels
- Resolve customer queries and issues in a timely and professional manner
- Work closely with our team to provide technical support and resolve complex problems
- Promote our digital services, such as Smart meters, to customers
- Develop a strong understanding of our products and services to provide accurate information to customers
- Collaborate with our team to achieve customer satisfaction targets and improve overall customer experience
- Stay up-to-date with industry developments and best practices to continuously improve customer service
What You'll Need to Succeed
* Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Resilience and adaptability when dealing with customer queries and issues
- Strong desire to solve complex problems and provide exceptional customer service
- Ability to work independently and as part of a team
- Basic computer skills and familiarity with CRM software
Career Growth Opportunities
At arenaflex, we're committed to helping you grow and develop your career. Our 16-week training program will provide you with the skills and knowledge you need to succeed in your role. You'll also have access to:
- A peer mentor for day-to-day support
- Opportunities to develop a specialism in key technical areas of your role
- Annual £500 development allowance to spend on your chosen development area
- Opportunities to join our Good Career Programme, opening up a network of like-minded people looking to progress their careers
Compensation and Benefits
* Starting salary £25,500 (includes financial allowances), with the opportunity to earn as you learn and build up to £28,500 as you progress within the team
- 5% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business
- Great allowances for hybrid working:
+ £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs + £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs + £500 annual development allowance: To spend on your chosen development area, whether that's in your current role, or future roles
- 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays
- Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary
Work Environment and Culture
At arenaflex, we're proud to have created a role and culture that enables remote working. Our team is passionate about delivering exceptional customer service and working together to achieve our goals. We're committed to providing a supportive and inclusive environment where everyone has equal opportunities to grow and develop their careers.
How to Apply
If you're passionate about delivering exceptional customer service and eager to start a rewarding career in a dynamic industry, we want to hear from you. Apply now to join our team as a Customer Service Specialist at arenaflex. Apply To This Job
Ready for an Easy Start?
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now to start your journey with arenaflex. Apply for this job