Experienced Full Stack Customer Service & Sales Representative - Hybrid

Join arenaflex, a global leader in communications and technology, as a Customer Service & Sales Representative - Hybrid, and embark on a rewarding career journey that combines customer service and sales expertise.

About arenaflex

arenaflex is a renowned company that has been at the forefront of innovation and customer-centricity for decades. With a strong commitment to delivering exceptional customer experiences, arenaflex has established itself as a leader in the communications and technology industry. Our mission is to empower customers to stay connected and thrive in an ever-changing world.

About the Role

As a Customer Service & Sales Representative - Hybrid, you will be the voice of arenaflex, providing top-notch customer service and sales expertise to our valued customers. You will be responsible for handling customer inquiries, resolving issues, and upselling/cross-selling our latest products and services. Your consultative approach will help you meet monthly sales goals and deliver an outstanding customer experience.

Key Responsibilities

* Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers.

• Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
• Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records.
• Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services.
• Step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services.
• Work a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customer calls and provide exceptional service.

What You Can Expect

* A competitive salary, plus comprehensive benefits, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays.

• Opportunities for career growth and professional development, including training on the latest technology, devices, and products.
• A dynamic and supportive work environment that encourages collaboration, innovation, and continuous learning.
• A comprehensive onboarding program that includes paid training and additional resources to support your success in your new role.

Requirements

* Call center or customer service experience.

• Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
• Ability to work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction and sales performance.

Work-From-Home (WFH) Requirements

* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).

• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Growth Opportunities

* As a Customer Service & Sales Representative - Hybrid, you will have the opportunity to round out your experience with training on the latest technology, devices, and products.

• You will be able to develop your skills and expertise in areas such as sales, customer service, and technical support.
• With arenaflex, you will have the chance to take on new challenges and responsibilities, and to advance your career in a dynamic and supportive work environment.

Why Join arenaflex?

* arenaflex is a global leader in communications and technology, with a strong commitment to delivering exceptional customer experiences.

• We offer a dynamic and supportive work environment that encourages collaboration, innovation, and continuous learning.
• Our comprehensive benefits package includes medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays.
• We offer opportunities for career growth and professional development, including training on the latest technology, devices, and products.

How to Apply

If you are a motivated and customer-focused individual who is looking for a rewarding career opportunity, we encourage you to apply today! Please submit your resume and cover letter, and we will be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Contact Us

If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Apply To This Job Apply for this job