Experienced Customer Service Representative – Remote Opportunity with arenaflex

Job Title: Experienced Customer Service Representative – Remote Opportunity with arenaflex Job Description:

About arenaflex

At arenaflex, we are a fully integrated health network committed to quality, evidence-based patient care. Our organization operates with a culture of high performance and a mission to help people live healthier and more satisfying lives. We value the talents and abilities of all our employees and seek to foster an open, cooperative, and dynamic environment in which employees and the health plans can thrive.

Our Story

arenaflex operates with a strong presence in Michigan and Indiana, with a network of 13 hospitals, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion, and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. Our organization is also home to Michigan's largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.

Join Our Team

We are seeking an experienced Customer Service Representative to join our team in a remote opportunity. As a Customer Service Representative with arenaflex, you will be responsible for daily member telephone calls, directing members to the proper services needed, educating members, problem-solving, and creating linkages to the Medical Management Department for authorization of services. You will also assist providers with eligibility, benefit, and resolution of claims issues.

Key Responsibilities:

• Respond to daily member telephone calls, providing exceptional customer service and resolving issues in a timely and professional manner.
• Direct members to the proper services needed, educating them on available options and benefits.
• Problem-solve and create linkages to the Medical Management Department for authorization of services.
• Assist providers with eligibility, benefit, and resolution of claims issues.
• Work collaboratively with cross-functional teams to ensure seamless communication and resolution of member issues.
• Meet or exceed performance metrics and quality standards.

Qualifications:

Required Qualifications:

• High School Diploma or equivalent certification.
• One (1) year experience in a customer service-related role with direct contact with customers via telephone, email, chat, and/or face-to-face.

Preferred Qualifications:

• One (1) year experience in a physician healthcare office environment or high-volume call center.
• One (1) year experience and knowledge of HMO, PPO, TPA, PHO, and Managed Care functions.

What We Offer:

• A competitive salary and benefits package.
• A dynamic and supportive work environment with opportunities for growth and development.
• A comprehensive training program to ensure your success in the role.
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects all employees.
• A flexible and remote work arrangement, with the ability to work from home.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

About arenaflex's Commitment to Diversity and Inclusion:

arenaflex is an Equal Opportunity Employer. We are committed to creating a workplace that values and respects all employees, regardless of their background, identity, or experience. We believe that diversity and inclusion are essential to our success and strive to create an environment that is inclusive, equitable, and welcoming to all.

Equal Employment Opportunity Statement:

arenaflex is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law. Apply for this job