Experienced Work from Home Customer Service Coordinator - Bank Voice at arenaflex
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? If so, we want to hear from you! arenaflex is seeking an experienced Work from Home Customer Service Coordinator - Bank Voice to join our team of dedicated customer care professionals.
About arenaflex
arenaflex is a leading financial institution that's changing the face of banking. We're not just a bank; we're a community of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers. Our culture is built on a foundation of teamwork, empathy, and a commitment to excellence. We believe that our customers are the heart of our business, and we're dedicated to providing them with the best possible experience.
The Role
As a Work from Home Customer Service Coordinator - Bank Voice, you'll be the voice of arenaflex, providing exceptional customer service to our clients through phone, email, and chat interactions. You'll be the first point of contact for customers, resolving their issues, answering their questions, and providing solutions to their problems. Your role will be to build trust, establish relationships, and create a positive experience for every customer interaction.
Responsibilities
* Provide exceptional customer service through phone, email, and chat interactions
- Resolve customer complaints and issues in a timely and professional manner
- Answer customer questions and provide solutions to their problems
- Build trust and establish relationships with customers
- Work collaboratively with internal teams to resolve customer issues
- Meet or exceed performance metrics and quality standards
- Stay up-to-date on product and service knowledge to provide accurate information to customers
- Participate in ongoing training and development to improve skills and knowledge
Qualifications
* High school diploma or equivalent certification
- At least 2 years of customer service experience or 2 years of call center experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and critical thinking skills
- Ability to work independently and as part of a team
- Basic computer skills and proficiency in Microsoft Office
Preferred Qualifications
* At least 1 year of financial services experience or banking experience
- Experience working in a remote or work-from-home environment
- Knowledge of banking products and services
- Certification in customer service or a related field
Schedule
* Tuesday through Saturday, 2:00 p.m. - 11:00 p.m. EST
- Sunday through Thursday, 2:00 p.m. - 11:00 p.m. EST
Compensation
* Competitive salary
- Comprehensive benefits package
- Opportunities for career growth and development
- Flexible schedule options
- Paid time off
- Wellbeing offerings such as backup childcare and mental wellness support
- Tuition reimbursement
- Paid training and development offered quarterly
- Flexible spending account
- Life insurance
- Disability insurance
- 401(k) and stock purchase plan
Work from Home Requirements
* Secure home office environment that is free from background noise and distractions
- Reliable private internet connection that is not supplied via cellular data or hotspot
- A private network that is password protected where you have ownership or line of sight to every device on the network
- Internet service must be provided by cable or fiber internet service providers (ISP)
- Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
- ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
Work from Home Location Requirements
* This role is 100% work from home
- We are unable to consider applicants who do not meet the required arenaflex work at home compatible internet access or who live in the states of California, Hawaii, or US territories
- Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California
How to Apply
Ready to join our team? Click apply now and we'll be in touch soon! Apply To This Job
About arenaflex's Commitment to Diversity and Inclusion
arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. arenaflex promotes a drug-free workplace and will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
Accommodations
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact arenaflex Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Technical Support
For technical support or questions about arenaflex's recruiting process, please send an email to [email protected]
Disclaimer
arenaflex does not provide, endorse, nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Apply for this job