Experienced Full Stack Customer Service and Sales Call Center Representative – Hybrid Workforce

Are you a customer-centric individual with a passion for sales and a knack for building meaningful connections with people from diverse backgrounds? Do you thrive in fast-paced environments and enjoy the challenge of resolving complex customer issues? If so, we invite you to join arenaflex, a global leader in communications and technology, as a Premier Service Consultant in our Customer Service and Sales Call Center.

About arenaflex

arenaflex is a forward-thinking organization that has been revolutionizing the way people connect and communicate. With a rich history of innovation and a commitment to excellence, we strive to deliver exceptional customer experiences that exceed expectations. Our team of dedicated professionals is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks.

About the Role

As a Premier Service Consultant, you will play a crucial role in sustaining customer relationships and preventing churn. You will be the last line of defense in addressing customer concerns, leveraging solution-based retention strategies to address their needs, and reintroducing the value and benefits of our products and services. Your goal will be to deliver personalized and timely solutions to effectively service customers and retain their business.

Key Responsibilities

* Instill confidence and loyalty in customers by using problem-solving to deescalate issues and reverse the course of cancellation requests into save opportunities and right-fitting customers with the latest technology, services, and offers.

• Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
• Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records.
• Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services.
• When issues arise, step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services.
• Work a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.
• Premier Service Consultants may be cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of the business.

What You Can Look Forward To

* Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant.

• A competitive hourly rate of $18.31, with the potential to earn up to $36,000 in commissions yearly if all sales goals are met.
• A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays.
• Opportunities for career growth and development, including training on the latest technology, devices, and products.
• A dynamic and supportive work environment that values diversity, equity, and inclusion.

Requirements

* Call center or customer service experience.

• Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
• A reliable and secure internet connection, as well as a dedicated work area with a desk, chair, electrical outlet, and direct LAN connection.
• The ability to participate in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.

Work from Home Requirements

* You will need to meet the following WFH requirements: + Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs). + An established dedicated work area (desk, chair, electrical outlet, direct LAN connection). + Participation in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

Why Join arenaflex?

* Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and products.

• You will be part of a dynamic and supportive team that values diversity, equity, and inclusion.
• You will have access to a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays.
• You will have opportunities for career growth and development, including training on the latest technology, devices, and products.

How to Apply

If you're a motivated and customer-focused individual with a passion for sales and a knack for building meaningful connections with people, we invite you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with arenaflex. Apply To This Job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is inclusive and respectful of all employees, and we strive to create a culture that values diversity, equity, and inclusion. Apply for this job