Experienced Customer Onboarding Manager – Hybrid Remote Work Opportunity

Are you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Onboarding Manager to join our team in a hybrid remote work arrangement. As a key member of our team, you will be responsible for driving customer onboarding and migration experiences, collaborating with internal stakeholders, and ensuring seamless project execution.

About arenaflex

arenaflex is a leading provider of innovative solutions in the travel industry. We believe in the power of travel to transform lives and drive positive change. Our team is dedicated to delivering exceptional customer experiences, and we're committed to creating a workplace culture that values diversity, equity, and inclusion. As a hybrid remote employee, you'll have the flexibility to balance your work and personal life while being part of a dynamic, global team.

What You'll Do

As a Customer Onboarding Manager, you will be responsible for:

• Owning the customer onboarding/migration experience with the customer, internal stakeholders, team, and third parties where applicable, including other internal and external projects as needed
• Focusing on the customer and the implementation of regional/global projects, utilizing arenaflex project documents and following the SID implementation process
• Ensuring project handover and readiness assessments with Solutions Design teams are completed, ensuring any risks, actions, and follow-up items are documented
• Designing the work breakdown structure and resources required for the project, ensuring roles and responsibilities internally and externally are clearly defined
• Ensuring all client requirements have been adequately understood and documented for onward teams (e.g., units, deployment, traveler care) to action
• Developing and managing detailed project plans and ensuring the scope and approach are understood and aligned/signed off by all stakeholders
• Creating a positive, happy, and fun environment internally and externally to help drive partnership and project success
• Empowered to manage the project performance, while ensuring project status, milestones, changes, risks, issues, assumptions, decisions, and dependencies are clearly communicated
• Responsible for ensuring that E2E testing is completed, documented, and corrected successfully, on time and to a high quality as defined by the global testing plan
• Responsible to determine project call structure and manage Stakeholder calls
• Attends and contributes to team calls, sharing experiences, ideas for process improvements, and supporting others as needed within the team

What We're Looking For

* Candidates with travel industry experience will be considered at this time

• A passion for working directly with customers and strong relationship building
• Understanding of arenaflex and corporate travel
• Ability to work in a fast-paced matrix environment, including managing across multiple geographies, functions, and time zones
• A positive, "can-do" attitude
• Able to motivate a project team and manage under pressure
• Business English mandatory – multi-lingual capability advantageous
• Excellent relationship building, influencing, negotiating, communication, and presentation skills
• Ability to clearly articulate an accountability, then hold people accountable
• Commercial awareness and strong relationship building skills
• Excellent organizational skills of multitasking, advance planning, and time management
• Ability to inspire change in the face of possible resistance
• Effective time management, multi-tasking prioritization skills
• Strong active listening and facilitating skills
• High degree of problem-solving and decision-making and ability to adapt to changing priorities
• Flexibility and the ability to adapt to change
• Ability to understand and lead projects
• Happy to be challenged and to challenge people and processes
• Experience collaborating across multiple functional groups and with operational SME's

Location

This role is based in Texas, United States, and is eligible for remote work arrangements.

Compensation and Benefits

arenaflex offers a competitive salary range of $70,000 to $140,000, depending on experience and qualifications. In addition to base salary, this role is eligible for either our Annual Incentive Award plan or our metric-driven Sales Incentive Plans (certain sales roles only). Eligible employees can also participate in our Equity Incentive Plan, which is designed to align participants' interests with those of shareholders. As a hybrid remote employee, you'll also enjoy a range of benefits, including:

• Flexible benefits tailored to your needs, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more
• Travel perks, including deals on flights, hotels, cruises, and car rentals
• Global tuition assistance and access to over 20,000 courses on our learning platform
• Leadership courses and new job openings available to internal candidates first
• Wellbeing resources to support mental and emotional health for you and your immediate family
• And much more!

What We Offer

At arenaflex, we're committed to creating a workplace culture that values diversity, equity, and inclusion. We strive to champion these values in every aspect of our business, and we're dedicated to making a positive impact on our industry and the world.

How to Apply

If you're passionate about delivering exceptional customer experiences and driving business results, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every requirement – we're looking for talented individuals who share our values and are eager to learn and grow with our team. Apply now and take the first step towards an exciting career with arenaflex! Apply To This Job Apply for this job