[Work From Home] Customer Engineer - Dynamics CRM

Join arenaflex, a Human-centered. Tech-powered. Intelligence-fueled. company, as we revolutionize the customer experience across the globe. Are you a skilled and experienced Dynamics CRM Customer Engineer looking for a new challenge? Do you thrive in a remote work environment, where flexibility and autonomy are key? Look no further! arenaflex is seeking a talented Customer Engineer to join our Concentrix Catalyst team, where you'll work with the best in the world to deliver market-leading technology and insights that modernize and simplify the customer experience.

About arenaflex

arenaflex is a leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. Our Concentrix Catalyst team is at the forefront of this revolution, working with clients across all major sectors to deliver game-changing solutions that help brands grow across the world and into the future.

About the Role

As a Customer Engineer - Dynamics CRM, you'll play a key role as a trusted advisor to enterprise-level customers and their partners as they design, develop, deploy, and optimize Dynamics CRM implementations and migrate and modernize to Dynamics 365 Customer Engagement Online (D365 CE). You'll establish yourself as a subject matter expert, developing and executing on a service delivery plan that leverages repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success.

Responsibilities

* Establish yourself as a trusted advisor with key stakeholders at assigned customers

• Develop and execute on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success
• Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers
• Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed
• Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers

Required Qualifications

* General Fluency in English to include effective communication skills to identify, engage, and interact with key stakeholders

• Proficiency in delivering technical training
• Consulting and customer-facing role experience
• Excellent problem-solving and troubleshooting skills
• Ability to work collaboratively in a team environment
• Deep technical acumen combined with a curiosity to continue learning
• Excitement for modern engineering tools and practices
• Dynamics CRM Enterprise level support and administration focused specifically with:

+ CRM infrastructure installation and configuration + CRM deployment configuration + CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows) + CRM integration + CRM performance and tuning optimization

• Dynamics CRM Cloud Migration Knowledge in CRM 2015+ build versions and upgrade experience
• Architectural experience for Dynamics CRM on-premises
• Strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting
• Environment health assessment experience
• Data recovery planning
• Dynamics 365 Customer Engagement Online and Power Platform Up to date product knowledge in Dynamics 365 for Sales and familiarity with the other modules
• Dynamics 365 Customer Service
• Dynamics 365 Field Service
• Dynamics 365 Customer Insights - Journeys
• Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform

+ Dataverse + Power Apps + Power Automate + Power Platform admin center

• Administration experience
• Customization and Integration experience
• Application Lifecycle Management experience

Desired Qualifications

* Fluency in French and/or Spanish

• Experience authoring technical training for Dynamics 365
• Customer Engagement Online and Power Platform
• Power Platform governance and center of excellence experience
• Advanced Microsoft certifications
• Experience with Dynamics 365 Customer Insights
• Data Experience with Dynamics 365 Project Operations

What We Offer

* Competitive salary range: $91,457- $137,186, plus incentives that align with individual and company performance

• Comprehensive benefits package, including medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays
• Opportunity to work with the best in the world, delivering market-leading technology and insights that modernize and simplify the customer experience
• Flexible and remote work environment, with the autonomy to work from anywhere
• Career growth opportunities and learning benefits, with a focus on continuous learning and development
• Collaborative and dynamic team environment, with a focus on innovation and creativity

How to Apply

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and discuss this opportunity further. Apply To This Job

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates from all backgrounds. Apply for this job